Just got my first job at jcpenneys. What to expect

posted 3 years ago in Career
Post # 3
Member
392 posts
Helper bee
  • Wedding: June 2014

never worked there, but retail is mostly the same. You’ll probably be shadowing someone so..

Show up early, 10 min or so.
Dress like you’re supposed to, they should have covered that in interview.
ASK QUESTONS!, when I was training people they would be really quiet and just nod,    then when they had to work the register or do something in the store, they  just blankly stared at me. If you need someone to go over it again, ask.
Don’t do something you’re not sure about. If you don’t know how to use a coupon, ask!
Be nice, speak with confidence, and smile 🙂

Those are the big things, I mean you’ll learn as you go, but it’s really important to try to do those things and you’ll feel better prepared. I know it can be hard on the first day, I am SUCH a shy person. Acting confident and asking questions made me feel 100% better in my job and in my everyday life.

Congrats on the job!

Post # 4
Member
3044 posts
Sugar bee
  • Wedding: September 2016

@Ap2010:  remember to clock in and out!  It is a very positive thing to have ideas and initiative, but if you are doing something new and different ask your supervisor before you do it.

 

leave your cell phone in your locker – don’t be texting as you work. The world will not end during your shift and that will definitely impress your higher ups to be focused on the job. 

Post # 6
Member
392 posts
Helper bee
  • Wedding: June 2014

Well, my first day was orientation, then a shadowing day and then they started me on the first day of the next pay period, maybe like the second day, but maybe 1-1.5 weeks after After those  two days.

Post # 7
Member
1649 posts
Bumble bee
  • Wedding: August 2015

Like ToTheRiot said, always ask questions. Also, another good point is to read everything in your manuals. They’ll probably give you a welcome package, rules, etc. so read it all! Ive worked in my retail job for three years, managed for one, and it bothered me when the employees would ask really simple questions that were covered in their manual. It was fine when it happened once or twice but getting training interruptions with questions that could have been answered with five minutes of careful reading really grinded my gears.

 

Another thing, retail is a job that require a fair amount of patience, coworkers, managers, and definitely customers included. Sometimes a customer won’t treat you as a person when something goes wrong, they will treat you like an obstacle. Just be strong and professional, and keep a smile and friendly attitude when you can 🙂

Post # 8
Member
60 posts
Worker bee

1. Try to be as nice as humanly possible. And then be even nicer. You never know what kind of day a customer or fellow employee is having! (But still follow company policies! Your supervisors can help with this)

2. Get there early, leave your cell silent and in your locker, bring food if you want to save time (instead of running to a food court to buy it), don’t chit chat on the floor (unless you are both folding…but even then make sure you keep a watchful eye out for customers!)

3. Corporate goes crazy with icaps. The goals are often unreasonable and unattainable. Politely ask everyone once. Don’t sweat this- if you are a hard worker, help other employees/other departments when you are able, and are super nice you don’t have much to worry about.

I worked there for 3.5 years to put myself through college. (Left last year, but a close friend still works there) I worked fine jewelry, shoes, kids, mens, home, juniors, womens, lingerie. I was primarily a normal sales associate, but occasionally helped with stocking items and pricing. I could work anywhere but photo studio and curtains! I got plenty of customer compliments on surveys and even had people that remembered my name. It can be a tough place for some (I saw some people leave quicky), but my experience was incredibly rewarding.

 

Post # 11
Member
2831 posts
Sugar bee
  • Wedding: September 2014

i think it depends on how much training. the last retail job i worked (was not jc penney), i think i had three days of training, and then i was actually working.

also- a few tips:
– smile. be polite. and don’t let customers let you see if you’re flustered.
– make sure you look appropriate. clean, not a ton of makeup or accessories. look professional, not overdone. 

Post # 12
Member
60 posts
Worker bee

@Ap2010:  I can’t remember that! I started four and a half years ago

Post # 13
Member
1627 posts
Bumble bee
  • Wedding: September 2010

From a customer perspective, once you hit the sales floor solo 1) tell me if you’re new, which will manage.my expectations if you are slow or need a few tries to get things right at the register and 2) don’t say Yes to something if you are not sure “I’m not sure, but let me get you someone who can help” are wonderful confident words to here. Congrats on your nee gig!

Post # 14
Member
6030 posts
Bee Keeper
  • Wedding: October 2014

@Ap2010:  how long after training you’ll start is entirely up to your manager and your store. Try asking them. They will tell you.

Post # 15
Member
6048 posts
Bee Keeper
  • Wedding: March 2012

I worked retail, I started the Thursday before Thanksgiving.   They were so understaffed they gave me a 10 min briefing on how to run the register, and let me go.  The only good thing was it was in the Customer Serv. dept so I was only ringing up GC and concert tickets.  You got a ton of great adivce from these ladies.  The only other thing is there are camera’s all over the stores so they will see when/if you goof off. 

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