Post # 1
so my insurance pays for a pump… i decided to order through a company called edgepark because they have the Hygeia Enjoye pump and it got great reviews. so i order… they were backordered… and today i finally get it in the mail….
they sent me an Ameda pump. i just started bawling! i am seriously so upset. of course their customer service center is closed right now so i have to wait until tomorrow to call. i am just so pissed… why would they send me this when i ordered the Hygeia…. of course i know its free so i shouldnt complain but i am annoyed… and i am past due (40 weeks 4 days) and super huge and pregnant and i just needed to vent to someone. 🙁 ughhhhhhhh
i just hope when i call tomorrow they can fix this because it says no returns… but it was their mistake! **stressed**
Post # 3
@stephanie63087: Hang in there! They should accept it back when it was their fault…good luck(:
Post # 4
@stephanie63087: I’m so sorry! If it helps, you can write down your talking points before you call tomorrow to keep yourself from getting overwhelmed/frantic on the phone call. I would insist they make the exchange though, since it was their mistake? I wonder if the other one is still backordered–if it is, insist that they replace it when it comes back in stock.
If it makes you feel any better, yesterday we went to Wal-Mart to buy plastic totes since I found a mouse in our garage when I went to unpack the bassinet for DS. The totes I wanted didn’t have any lids, so after following the manager to another part of the store, when he started to walk to a third location, I completely lost my cool. I said “I’m having a BABY do I look like I want to go on a scavenger hunt?” (I’m 36w). I was seriously a super bitch, and I was so embarassed. Even DH bulged his eyes and took a step back from me 🙁
Post # 5
@stephanie63087: I’m sorry you’re having a tough time with this. Here’s some info that might help when you talk with the company.
Basically there is a shortage of breast pumps available for purchase through insurance companies. You can still find them in stores like walmart and target but not through the medical supplies. When the affordable care act went into effect, a lot of insurance plans didn’t have to start following it until their plan renewed Jan 1. When this date rolled around, there number of requests for breast pumps went through the roof. But up until this points, the manufactorers (like Hygeia) had no idea which pumps would qualify for the insurance program, so they didn’t make any extras.
This is the link to the hygeia website- it basically says what I mentioned above and explains that the pumps wont be available until late March/early April.
This is a link to a more basic news article on why the shortage occured.
I’ve been on some other pregancy/baby sites where women are 2-3 months post delivery and are still waiting on breast pumps through insurance, so in a way you’re lucky you got one at all, even if it wasn’t the one you wanted.
From what I’ve found insurance companies are handling this shortage a couple of different ways. They might :
*ok the order for a more expensive model then they normally cover because its in stock
*force you to wait for the model they normally approve to come back in stock (or buy your own at regular retail price)
*Cover part of the cost of a more expensive pump then what they normally cover, and you pay the difference
I hope you’re able to get this worked out!
Post # 6
I thought you couldn’t get it sent till after you delivered?
Hope they can sort things out! 🙁