- 8 years ago
- Wedding: October 2010
We are all Brides-to-be, or previous Brides, and we all know that two of the very most important things you want perfect on your wedding day are 1) the dress, and 2) the ring. Well, the dress is perfect….. but the rings? Well, I’m not even sure what it’s going to look like because it’s not ready. 2 weeks to go til the big day and it’s not ready! or even close, really.
The fiasco started last Friday when I got a phone call that the wedding band was in. I hurried to Kay to go see the beauty. Boy, was I disappointed when I got there and it was the WRONG ring. I waited a month for the WRONG ring. It was not what I ordered, and was certainly not a band I would have ever picked for myself. I held my cool while telling the lady this was NOT what I ordered. Her response? No apologies, instead, she said a quick mumbled “let me look” and walked away for about 20 minutes. No joke! She then called me over to tell me that the order we submitted was right, which means the jeweler messed up when they sent the order back. Shouldn’t Kay be checking that they are getting the jewelry they ordered?
Well, she put in a rush order for them to send the RIGHT ring and said I’d have it by the 14th or 15th (which, I did get it on the 15th, thank God!) and told me that once the band comes in, it will not be soldered together until Sept 28… 4 days before the wedding. When I left the mall, I called Osterman’s to see if they could rush the ring faster (although it is owned by the same company, I had higher hopes for Osterman’s) and have it soldered faster. I talked to someone who was so very helpful and full of promises – that I’d have it on the 15th, and that they would have it soldered and back to me by the 20th or 21st.
I called Kay yesterday, they had my ring. I called Osterman’s, nope, still wasn’t in – it wouldn’t be in until the 17th (WHAT?!! Why did the guy tell me the 15th without question??!). I went to Kay and got the ring there, but wanted to have it soldered by Osterman’s since they said they could do it by the 20 – 21st. Well, I called Osterman’s and told them I had the ring, and they said there was no way they would have it ready by the 20th or 21st – but by the 28th. Of course the guy who originally helped me is on vacation this week. He was full of empty promises – he had to have known there was no way he was telling me the truth.
So I gave up on Osterman’s, but of course I’m still not happy with Kay. Especially because I went in today to send off my engagement ring with the wedding band to be soldered, and we realized they sent my wedding band in a Size 7, although I told the lady to match my size 5 ring! Goodness gracious. So far, Kay has done nothing right. I can’t believe I sent off my engagement ring with them (it has an heirloom diamond – it has been in the family for 108+ years!)… but I don’t have another option. I’m so stressed out over the ring saga, and now so scared that I won’t get back what I sent in, or it won’t be right, or… or…
I had to vent to someone, and I hope that sharing my experience will help other girls decide NOT to go with Kay/Osterman’s/Jared/etc (they are all 1 company). I haven’t had a pleasant experience and I’m so uneasy about sending my ring with them. I’ve heard many horror stories, and I’m just hoping that I’m done with the errors at Kay. Hopefully on the 28th I get back the most perfect ring and it’s so beautiful that I don’t remember all the crap that happened… a girl can dream, right?
Thanks for listening, Bees! 🙂