Kay jewelers freaking out!!

posted 3 years ago in Rings
Post # 2
905 posts
Busy bee
  • Wedding: October 2014

Kay is so shady. I sent my ring from them away to get a prong fixed and the sent it back with a different diamond, and expected me not to notice…then lied about it. After me freaking out they finally admited they “cracked” my diamond and switched it out. I think they just took it and replaced it with one of less quality so they could resell mine.

Imagine if they did that to a few people a day…they would make a huge profit just from that alone lol. IMO it’s almost not worth dealing with them. If your rings ever have issues you are always going to feel uncomfortabble sending your things with them.

Post # 3
3407 posts
Sugar bee
  • Wedding: July 2015

I would try to return the setting and buy else where Kay’s offers low quality jewelery and bad customer service.

Post # 4
1114 posts
Bumble bee
  • Wedding: August 2014

I would try to return it or see if you can take it to a Jareds. They are the same company, and have a jeweler in the store, so you can watch them do any repairs. They arent a lot better than the kays repair shop, but at least youll know your stone wasnt switched. I have never had anything but problems with kays. They ruined my original ring, and after having it sent off 4 times to be “fixed” they ended up letting me exchange it. 3 months later my new rings center stone cracked and is off to be replaced. Hopefully it come back perfect, but I dont have high hopes. They are pretty shady, and dont really care much about quality once theyve gotten your money. Im so sorry that happened to you!!

Post # 5
135 posts
Blushing bee

I have similar stories with one of Kay’s subsidiaries, Weisfields.  They sent it back from repair with broken stones in it 3 times. My ring was gone for almost five months the last time. In the end after dealing with their “customer care” department my husband and I gave up deciding to seek what we wanted from a smaller independent jeweler. So I say go to Blue Nile.

Post # 6
1465 posts
Bumble bee
  • Wedding: January 2015

If you can return it, DEFINITELY go Bluenile. I used to work for Kay. Every time you want anything done to it, it’s automatically gone for 2 weeks (unless you’ve spent a shitton of money there, in which case they can speed it up. As in, $30k in the past year.) 

ChellFish22:  Kay sends its repairs to Jareds, they’re the same thing, owned by the same company. 

OP: You are going to run into problems returning it if it’s past 60 days. If it’s not, then return it. If it is, then you might be SOL unless you’ve had 3+ repairs, but even then they might hassle you and say you can only exchange it for something else in the store. If so, always ask to talk to the manager, or find out the contact information for the district manager.

Post # 7
1107 posts
Bumble bee
  • Wedding: November 2015

I have also heard things about Kay. I heard they do switch the stones out when people take them in to have things done. I would never buy from there.

Post # 10
2581 posts
Sugar bee
  • Wedding: April 2006

HappymrsM:  I wouldn’t send it out to get the diamond out.. I would either have him do it there, or ask him if you take it to a jeweler and get the diamond removed, if they can still return the setting. That may be a possibility. If not, have him take your diamond out there, right in front of you! He should just have to bend the prongs out ever so slightly, and remove your diamond. I could do it myself!!! But, I would make him do it as I stood there and watched! 

Post # 12
1168 posts
Bumble bee

I hope you got everything resolved!!

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