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UPS broke almost every single one of my centerpiece vases, and refused to pay insurance on them. I also was an oceanographer, and we did a lot of research cruises out of remote ports. We sent over $40,000 worth of samples and gear via FedEX from Australia to Los Angeles and it ended up in Africa. Explain THAT one. All my samples thawed and I had to start over on my PhD project.
I have lots of other FedEX/UPS fail stories, but we'll just say that they are neck and neck in my hate book.
@Dragonsus: I know someone that got their ring stolen that was delivered by UPS! It was an E-ring but the sender didn't require a signature. Apparently, there was someone following the UPS truck taking packages in the neighborhood...the nerve!
Oh! ANd I should add - want to guess what DIDN'T break in my wedding shipments? The glass you stomp on in a Jewish ceremony that is *designed* to break more easily. WTF?!
@crayfish:Yeah, having to start over on your PHD is the crown of that story. My dog did eat my dissertation prospectus, but that wasn't UPS's fault 
And about the glassware - HAHAHAHA!! The irony on that is hysterical (though I would have been FURIOUS at the time, as I'm sure you were!)
I would check with the local police. We had presents stolen off our front porch a few christmases ago that UPS said were delivered. They were delivered but someone was following the UPS truck around town swiping packages off peoples door steps.
@soccerball: Normally that would be my next step after calling fed ex - but in this case, we were home! No one rang the doorbell, nothing (and we have a dog that goes crazy at the doorbell!) Right now I'm waiting on Fedex to call back about whether or not they found the package - then we'll see what to do next
@Dragonsus: A lot of times they do not ring the doorbell. They just set the package and go, especially around this time of year when it is busy. Not all but some.
yeah they rarely ring our bell. We had a package on the front step yesterday when I got home from work and my husband was home when it was delivered.
Perosnally I don't see how that is legal to just leave the package and not even ring the doorbell! Your pretty much saying "I really don't give a crap about your package so if it gets stolen then its not my problem". If they think that way then could you imagine what they are thinking when they handle the packages?
I think it's officially a FedEx problem. Both my UPS packages arrived this evening and while they didn't stick around, they DID ring the bell! (And BTW YAY!!!!! My wedding albums are FINALLY here!)
Despite promising a call, no word from Fed Ex since I called them around 430 (it's now 730 here). So I'll be calling them tomorrow and harrassing them til the cows come home (or they get me my tea, dang it!)
OMG I JUST had this conversation with UPS (so it's not just Fed-Ex). My package which I paid for 2nd day shipping on showed in the tracking that it had been misrouted, and THEN when they tried to fix it they sent it to New Jersey and it said it was out for delievery.
So I called them and the girl I talked to CONFIRMED my address (so it wasn't send to the wrong place) but couldn't tell me where in New Jersey it was or if it would come to me or go back to the shipper. I was like "You have tracking numbers but you can't tell me where my package is or where it's going?!"
Needless to say it took more than 2 days to get and I was pissed.
When I moved to Japan in the summer of 2008, I shipped a box of stuff to my new place via UPS. I just plain disappeared. It never showed up anywhere. Never got anything from UPS; they blamed it on the USPS.
On my way back this summer, I shipped two boxes of very expensive pottery I bought in Japan. I sent it through the Japanese postal service, and this time, I made sure to insure it. I had to pay for it to be shipped by plane in order to insure it, and so it cost a FORTUNE. I packed the crap out of those two boxes and wrote "Fragile" on them in both English and Japanese. When I went to the post office here to pick them up, the lady came out holding the box, and I said, "Oh, that's the ceramics." So, of course, she did the logical thing: she dropped my box three feet onto the table. It turned out that about a quarter of all my pottery - about $400 worth - was shattered. I tried to claim the insurance, but neither the US nor Japan would fess up to it. Eventually the 90 day time limit ran out, and I was out $400 of pottery, plus the approximately $300 I spent to ship and insure it all in the first place. I'm still so angry.
Fed ex is now supposedly on the hunt for my tea. I have checked with the neighbors and none of them have seen my package. If someone was following the truck and stole my box, well, they didn't get much, just a couple of tins of Republic of Tea.
Now I wait for the main facility to transfer all the info I just gave them to the local facility - wouldn't it be faster to just connect me to the local facility?
Oh boy, do I!!
A few years ago FI partnered with a wealthy business man to make some iphone apps. FI told said business man that he would need a few devises to test on since this was back when the iphone/ipod touches first came out (we had our own personal iPhones/iPod touches but we didn’t want to use those for testing). The business man (let’s call him Jim) purchased 10 (Yes, 10!) iPod touches and 5 iPhones and shipped them to us through DHL (that was his first mistake). At the time the touches and iPhones were super expensive so the total package was valued at close to $9000 (probably more with tax and junk).
We were told the box should be delivered on whatever date. Naturally, someone had to be home to sign for this package so I took the day off of work. Waiting… waiting… waiting… nothing! Their tracking system was apparently down so we were basically just relying on the word of DHL that the package would be delivered. After calling and giving them an ear full we’re told that they can assure it would be there the next day. So I take another day off. Waiting…waiting…waiting… NOTHING! I called DHL back and at this point I was a raging lunatic. Finally the tracking system comes back up and we discover that our package was LOST IN WACO, TX (we’re in NY). After they realize this, they contact the president of the company and his right hand man calls me personally. I explain to him what going on and he assures me that they will find the package. All while this is going on, Jim is pretty much ripping them a new one. They finally managed to find the box and put it on a plane so it would get to us the next day. On day three of me taking off of work for this shit I’m waiting…waiting…waiting… NOTHING! As you can imagine I was FUMING! Finally, at 10:30 that night I get a call from DHL’s president’s office. He tells me that the DHL truck is on its way to make the delivery and instructs me to open the package before letting the driver leave to make sure that everything is intact.
FI and I go outside to wait for the driver. We see the truck round the corner and they fly right past our house and continue down the street. FI’s in the middle of the street trying to flag the driver down and he ends up having to run to catch the truck. Finally the guy looped back around and dropped off our package. I was on the phone with the president’s office as I was checking the package. They apologized profusely but frankly, that didn’t make up for 3 days of lost wages and an unbelievable amount of stress. All they did was refund the shipping charges and credit Jim’s DHL account which will never be used since he vowed to never do business with them again. In the end we ended up with 15 new devices on-top of being paid to make the apps so it all worked out but boy was I one heck of a bitch for 3 solid days!
Moral of my story, don’t use DHL!
ETA: Holy moley thats long! Thanks for sticking around, if ya did!
Oh, I thought of another one. When FI and I were living with his parents, he ordered some computer parts and they were to be shipped through FedEx. The tracking information claimed the package was delivered but it was nowhere in sight. FI called FexEx and they assured him that the package was delivered and that it was left on the front porch. We were both outside staring at the front porch and clearly, the package was not there. Out of the corner of my eye I spot a box under the porch IN A PUDDLE. The package was delivered at 9:30 AM and it was now after 6:00 PM so that package had been sitting in that puddle for almost 9 hours. Needless to say the contents were completely destroyed. FI told FedEx that the package was left in a puddle but they wouldn’t admit that they did anything wrong. We tried to contact the company that the parts were ordered from but they said it was a FexEx issue (which we understood but we figured it was worth a try). We never ended up getting the issue resolved through FedEx and they were nightmare to deal with.
let's just say my sister is still waiting on some clothes she bought from forever 21 to be delivered by ups...from last year! they claimed someone signed for it but no one ever stopped at her apartment so it wasn't delievered to her place and they pretty much washed their hands of it. she tried for almost a month to get some answer but got the runaround, both companies blaming the other.
@UpstateCait: Your puddle story reminds me of a problem we used to have with (I believe) the USPS! When I was little, my family lived in Minnesota, also known as the frozen north. My uncle, on the other hand, lived in Florida. Every year, just before Christmas, the grapefruit tree in his yard would produce the most beautiful, delicious grapefruits ever. Thus, one year, he decided to send us a box. About two weeks later, he was on the phone with my mom, and he asked if we had gotten it. My mom was very confused; we hadn't gotten anything. He stressed that he had sent it, and we said we'd keep our eyes open. This was in December.
Fast forward three weeks. My parents are packing up all the Christmas decorations and putting them back into storage in the basement. While they're down there, my mom happens to look out the sliding glass doors (our house was built on a hill, so the basement was ground level at the very back of the house; you could get to the little patio area there either by going out the doors in the basement or by coming down the steps from the porch on the first floor), and she sees a mound of snow higher than the rest of the snow on the patio. She didn't see it before because it was under the porch and thus hidden from the first floor, and the basement wasn't used for anything but storage and as me and my brother's playroom. Nobody went in the backyard this late in the winter because temperatures hovered around 10 degree Fahrenheit, and being outside sucked.
Anyway, she pulled on her snow pants and ski jacket and waded through the snow to the backyard to investigate. She finally got back there, brushed six inches of snow off the top of the box, and saw the return address: it was from my uncle.
Well, at that point, it had been sitting in the backyard in below freezing temperatures for four weeks. It was frozen solid to the patio. We weren't able to move the box until MAY.
This happened three years in a row. My mom first told my uncle to warn us before he sent the grapefruits, but even if we checked the backyard every day, if the mailman put it back there a few hours before we looked, it would end up frozen to the patio. My mom finally just told my uncle to stop sending them and wasting his money. We never got to try his delicious grapefruits. :(
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Why give us a tracking number if you're not going to track the package???
According to the Fed Ex website, a package was delivered to my door at 1030 this morning. I was home at 1030, left through the front door and there was not a package in sight.
Two other packages, according to the UPS website, have arrived in town - yesterday afternoon. There is no mention of either of these packages going out for delivery.
Grump - I hate the postal services!
Anyone else have a good postal screwup to make me feel better?