Weddingbee boards

I'm hoping someone might have some experience with Kinkos and tell me what they think (sorry so long).

I decided to go the DIY route with the invitations and I'm making doing the Pocketfolds.  Because I don't have a lot of experience in any great software, I just designed them in Microsoft Word.  Because I wanted them all to be the right size, I just made a text box that was the size I wanted and fit everything in the text box.  I removed the border and just put in some crop lines so that when it was printed we could cut each piece with a paper cutter (Kinko's won't guarantee a cut when something is that close to the edge of the paper).  

On Saturday I took my 300 sheets of Stardream Snow paper to Kinkos and had them print everything.  He printed them and show them to me and they looked ok.  My fiance started to cut the invitation pieces and RSVP pieces on the paper cutter there because it is much nicer than the one we have.  It tooks us about 35-45 mintues to cut all of the invitations and another 35-45 minutes to cut the RSVPs.  Mind you we already had to wait 30 minutes before someone would be able to print for us, as there was a girl in training and he couldn't leave her alone and let the line get long.  All I wanted was for him to print one set then and then we would go cut and he could print the remainder as time permitted.  In the end we left after about 3 hours with everything printed and only the RSVP cards and invitation cards cut.  The other inserts (Reception/Accommodation/Directions) were printed but not cut.  As I'm sorting, I noticed he print 19 extra pages of RSVPs, ok, so I can deal with that mistake as I did bring extra paper for a reason (even though I was already accounting for mistakes and printing extras anyways).  So we've so far invested, $75 in paper, $25 in printing and 3 hours of time (not to mention the time at home designing/sizing, etc.).

A few hours later I go over to a friends' house, she is going to help me assemble the pieces that need to be attached, like the invitation to the pocketfold.  On the pocketfold is another piece of backing paper that is smaller to give a 1/8" border all around.  I attach 1 invitation and it is smaller than it should be, so we measured it.  it's 1/16" smaller width and length wise, I measured the RSVP and it was also smaller.  I cut out 1 page of each of the other inserts and they're also smaller and fall in the pocket further than they should.  I checked the files and the textbox/crop measurements are correct.  I did a lot of trial and error and printing and measuring at home, but felt that Kinkos could print better because the ink from my inkjet kept smudging on my fingers when I tried to cut things.  So, what I've concluded is that before he printed it, he converted it to a pdf file, which for some reason, shrinks text boxes and everything inside them.  It looks diproportionate to the invitation in my opinion and I spent a lot of time designing/measuring them to exactly how I wanted them to be.  After all this work, I hate them and that is upsetting.  

I didn't not go back to Kinkos but I called to find out when a manager would be in.  Not until today (Monday).  I'm not a confrontational person, but I'm upset over this.  Talking with my friend she feels that Kinkos should resolve the issue, at least by paying for the purchase of more paper ($75) and the printing costs to print them again ($25).  

What do you guys think?  Should I just suck it up and buy more and print and just tell them not to convert it, or do you think I should ask them to pay for the paper and printing to fix what happened.  I'm torn.

I think you should talk to the manager about this situation. Make sure to show them your original file.

I also used their service 2 week ago for my school report. When I got home, I realized that not only did they changed the font but my 7 page report turned into 8 pages. Unfortunately, I can't do anything because I needed the report the following day. 

That's where I'm stuck.....  Yes I did approve it, because there was no visible font/alignment issues in the sample.  I didn't measure between crop marks, which looking back is definitely what I should have done.