Post # 1
i am really mad and concerned right now and need some advice. DH and I moved to another state and i sent a authorization to disclose health info to his doctor. As we didn’t receive any packages in almost 2 months i called them and found out it was sent to our old address! So now strangers have all his info (SSN, everything!). What should we do? The practice manager was very apologetic but it does not solve the problem!
Post # 3
I’m assuming you had given them your new address?
Post # 4
@KateByDesign: yes, i did! And. They sent to the old address!
Post # 5
administrators, could you move this to legal? Thanks!
Post # 6
If you had a fowarding order, or change of address in place, odds are good that the medical packet in question is somewhere in transit to your new address OR being held in post office jail as undeliverable…I would call the post office to see what, if any kind of intervention has happened on that front….if it’s not there, you can certainly ask them to put a hold on any mail that does come through for you at that address to stop it from falling into the wrong hands.
Let’s not forget that perhaps…the people that did receive this packet are NOT evil and did a good old fashioned “Return to Sender” and the thing is on the way back to the offending medical practice…at a snail’s pace though, since technically, the postage paid for it was only good for one way transit.
It’s also a felony to tamper or open mail that isn’t addressed to you personally, if worse comes to worse, and the parcel doesn’t show up…you certainly know where it went, and contacting the current residents to inquire it’s whereabouts wouldn’t be out of the question…however be cautious…you just never know who you are dealing with.
Post # 7
I would somehow get in contact with the current residents, whether it’s by getting a friend to drop by, or somehow getting their number. While there’s some sketchy people out there, odds are they didn’t open it. I know when letters/packages show up for previous tenants, I’ll let them pile up until the next time I need to swing by a mailbox anyway, and if there’s a lot, I’ll take a few at a time. I figure if it’s important, you’ll either have switched it already, or you’ll drop by. It’s also possible they assumed it was junk and chucked it. Or if you were in an apartment, they might have just left it in the lobby. One of my friends just lets the non-junk stuff pile up for the first year, and figures she’ll get contacted at some point.
So just contacting them might solve your problem… if you can’t get ahold of it, or it looks like it may have been compromised, I’d pay to pull his credit, report to the bureau that the number may have been compromised (do they take that info?), and then have his ssn monitored for the next year or two – if anything touches it, you’ll at least get a notification so you can reverse it asap.