- 6 years ago
Hi, I recently did a wedding for a couple and now they are stating that they are not happy with the images.
Roughly 2 weeks after their wedding I sat down with the couple and went through all the images from their wedding day before receiving final payment. I ask if everything was ok and if they had any questions at that time. The couple received 550+ high res images
The only things outstanding was 3 storybook albums and a canvas, which I have stated that I’m still happy to deliver.
About a week later the couple came back saying that they are now not happy with the images and that neither sets of parents can choose images for their storybooks. They also say that they don’t like some of the images because of artistic style.
They have since stated that they wanted a set amount of money back in compensation, which I finally agreed to, as long as the couple singed a disclaimer stating that the matter had now been settled and I held no responsibility.
They have now come back saying they want the money plus the storybooks.
I did ask two independent photographers to view the photographs which I took on the wedding for their honest opinions. Neither know each other, and yet they both picked up on the same points (some slight colour issues) but otherwise the images were of a satisfactory standard for the venue the couple hired.
The couple are now saying that they will sue me, where do I stand ? Any help will be greatly appreciated.