- 7 years ago
- Wedding: August 2011
Now, I don’t want to get flamed on this one – please hear me out.
I bought my first dress from this company. It was stunning! By my own admission it was too young for me, but my complaint did not end there.
Please be careful when purchasing from outside the EU (if you are in the EU) as I was not warned that I would be charged by Fed-ex a fortnight after receiving my item.
Further, and I have emails to prove this, the size chart on the site is waaaay out! I ordered a dress that should have fit me. It was more than 5 inches too small around my back!
Buyer beware, if it’s going to be difficult to return – stay clear!
Ooh, as an aside, the customer services were very apologetic, the reps extremely polite and I did get a small refund and get to keep the dress to save any further complications with postage.
I have to point out, however, that I am a lawyer, and other persons, not perhaps sure of their rights, may not luck out in this way.