Post # 1
I’m curious to hear your opinion of this e-mail I received from my linen and chair cover vendor when I told her my event ends at 12:00am (I had initially told her that when I first consulted with her) My fiance was furious when he read her response back to me. I let him write her back last night and have not heard from her yet. I already made my final payment. I didn’t want to cause any drama or complications. Do you think my fiance’s choice of words were too harsh? Or do you think he had a justification to be angry. She only has to remove the linen and seat covers. Our catering hall will take care of everything else. Here are the string of e-mails.
I had my event ends at 12 midnight. Clean up will not begin until 12 midnight. In addition the venue only allows a half hour for clean up. I just was reviewing the contract and I noticed you put 11:00pm for the ending time.
We do need 1 hour for cleanup tho. There is no way we can cleanup in 1/2 hour :(. We have so many things in there and with everybody trying to cleanup at the same time and traffic.. it’s gonna be hard. You might have to end your event 11:30pm so we can have the full hour for cleanup please??
My Fiance’s response back to Catherine
Hi. This is Monica’s fiancee…The military base’s policy is that all vendors are given & have 1/2 hour to perform clean up duties…You are the only vendor that made the request of ending one of the most important nights of lives early…We have reserved the ball room & have invested a lot of money into our wedding…I would like to know how would we tell our guests that the wedding reception is over at 11:30pm when they were looking forward to ending it at midnight???…We are ending our wedding evening affair at the time Monica mentioned to you previously which is 12 midnight…Our wedding coordinator will be orchestrating the cleanup so you will have minimal interference to complete your task in more than enough time…Thank you for your understanding…If you have further questions or concern feel free to contact me…
Mr. Sasan Molana
Post # 3
i think it was firm but polite….not too harsh.
Post # 4
Pfft!! I thought he insulted her. Nope, this was firm and polite as the pp stated. I noticed that sometimes we ladies love to avoid confrontation. I know I did when my venue started changing my menu on me 🙁
Post # 5
If you had it written in your contract, or previous communication in writing, that the event ends at midnight and she didn’t object at the time, then it is her problem.
She can remove the chair covers while someone clears the tables, so she can then remove the tablecloths and napkins.
Just make sure that your coordinator assigns someone to immediately begin clearing the tables first, rather than focussing on stacking chairs etc.
Post # 6
I do think the email is firm, but also a little snippy. I probably would have just called her. Emails can be taken wrong or the tone can be misread easily. It’s easier to explain the situation and try to reach a compromise in person or over the phone.
Did you tell her previously that the ending time was midnight?
Did you already sign the contract with the stipulated ending time of 11pm? If so, the vendor might have been relying upon the 11pm time as stated in your contract.
I agree that it shouldnt take an hour to pack up linens and chair covers. However, she may have included padding for the removal of plates and floral – if that’s not done immediately, its hard for her to remove linens. If the coordinator is good, then they will have the place cleared out quickly.
I hope that you come to some agreement.
Post # 7
Honestly? I think if your wedding is significant in size, cleanup will take at least an hour or more.
We had over a dozen people helping to break down my daughter’s wedding (only 85 people), plus the staff working there to help. We had an hour to get everything done and were scrambling to finish without a minute to spare.
Post # 8
I think your fiance’s response was good. Not too harsh, but firm enough to let the vendor know he means business. You told her that it ended at 12, and she should make it work.
Post # 9
There’s a wedding coordinator? Pfft. The vendor should deal with her, not bother you guys about this!
Post # 10
Thanks ladies for all your comments. Yes, we do have a day of wedding coordinator who will be taking charge of all the day’s activities and interactions with the vendors. She will also help breakdown and cleanup everything at the end of the event. Our linen lady did write back and everything has been resolved. We explained with our coordinator helping there should not be any problems. In addition the catering hall will be taking care of all the major cleaning such as putting away the tables and chairs along with clearing the dishes etc.