local jeweler or chain store?

posted 3 years ago in Rings
  • poll: Which place would you go with?
    local jewelry store : (22 votes)
    76 %
    Zales : (7 votes)
    24 %
  • Post # 2
    2661 posts
    Sugar bee
    • Wedding: May 2014

    I would not buy a ring at Zales or Jared or Kay or any other large chain.  I have read too many stories about problems with workmanship.

    Post # 3
    202 posts
    Helper bee
    • Wedding: October 2014

    I’d rather support the local companies than a huge corporate conglomerate. They tend to actually remember you and not be treated like just another customer. Of course your local Zales could be amazing but mine aren’t, they are always so pushy when I walk by the cases and when I was looking around for e-rings on my own…I had to keep reminding them I didn’t want diamonds. It’s like they weren’t even listening to me :/

    Post # 4
    4586 posts
    Honey bee
    • Wedding: October 2014

    My ring came from Zales, and I haven’t had any problems with it. I actually picked it out from there, as the style I wanted could not be found anywhere else – surprisingly.

    We got engaged mid-February and waited to get it re-sized a month later. They estimated that it would be 2 weeks, and it actually only took them a week and a half. It came back looking great.

    Also, my ring came with a matching wedding band. We went and looked to see if we could get another one, so it would be symetrical. We were told that the ring and the band aren’t made separately, so a perfect match band wouldn’t be possible. Fine.

    However, a week later, I get a call from the guy we spoke to about that additional band and he said he was able to get in contact with someone from the Special Ordering Department, and they would be able to make it for me. I was so impressed that he went out of his way to get that for me! I ordered it immediately, and should have it within the next couple of weeks. So far, so good.

    Post # 5
    1114 posts
    Bumble bee
    • Wedding: August 2014

    I would not buy from Zales. If you didnt know, Kays comoany bought Zales recently. I have had absolutely horrible experiences with Kays. They ruined my original wedding ring, and yesterday I had to send my replacement in after only wearing it 3 months because the center stone cracked and they were very rude about it. Yes, they give you a warranty, but it isnt really worth it. They dont do repairs well, so it isnt even worth it to send it in. At least at thr local shop you will know the work is being done well!

    Post # 6
    8388 posts
    Bumble Beekeeper
    • Wedding: April 2013

    I would recommend looking for a master IJO jeweler in your area. 

    Post # 7
    146 posts
    Blushing bee
    • Wedding: October 2014

    I prefer to support local companies which is why we purchased our setting at a local jeweler.  That being said I’ve had my ring ~3 and half months.  I’ve already lost on accent stone.  Luckily they replaced it at no charge.  About a month later I was able to move two more of the accent stones with my fingernail.  I took it back in and they reworked all of the prongs at no charge.  They only offer a one years manufacturer warranty on my setting.  If it goes back a third time back to the manufacturer it goes.  I love my setting, but it does make me nervous that down the road we will be paying out of pocket for all of these repairs if they don’t stop. 

    Our main reason for going local is my center stone was in a ring my deceased grandfather had and I didn’t trust a big box jeweler to set the stone. 

    Post # 8
    4655 posts
    Honey bee
    • Wedding: May 2016

    I would not go to a chain store. Sure you recieve “good” customer service when you are buying, but I have heard horror stories after you buy and need something done. I also do not like how they don’t do anything in store and always have to send it off. A local company is just going to give you all around better service, I think. 

    Post # 9
    8589 posts
    Bumble Beekeeper
    • Wedding: December 2013

    I think its best to look around at all kinds of jewelry stores and just look for that special ring…we found mine at kays in the neil lane bridal section after looking at several local jewelry stores..I really love the vera wang love collection at zales gorgeous! …goodluck to yah!

    Post # 10
    271 posts
    Helper bee

    Go to a large chain!

    1. Cheaper prices
    2. anytime you are in a mall and you see them they usually clean your ring for free
    3. most have warranties and since their are most likely in business a long time, you can count on them!
    4. if you have an issue like loose stone or prong defect they usually fix right away
    5. if you are unhappy you have measured to contact their corporate office, or the BBB and will probably get good resolution with their customer service department. 
    Post # 11
    795 posts
    Busy bee
    • Wedding: June 2014

    Don’t buy from a chain (Kays, Zales, Jared’s, etc). That was one of my stipulations. My jeweler still provided us with a warranty and free cleanings. I also have my ring insured – which helps with all the other issues people mentioned. 

    Post # 12
    56 posts
    Worker bee

    You most likely will not get as good of a center stone at a mall store. Do you have a picture of what you want? Have you looked online? Like maybe James Allen, Whiteflash, or Brian Gavin?

    • This reply was modified 2 years, 6 months ago by  Houserabbitz.
    Post # 13
    43 posts
    • Wedding: June 2015 - Ashelynn Manor

    My ring is from Gordon’s, which is owned by Zales. The only local jeweler in my area is closed for several months for renovation, so we went to Gordon’s to look at styles. He ended up just going back there to buy the one he knew I loved. We have had fantastic service, and it’s so easy to have it cleaned anytime I’m shopping in our “mall”!

    Post # 14
    6449 posts
    Bee Keeper
    • Wedding: June 2013


    My e-ring is from a local store and we now live seven hours away so their warranty is pretty useless unless I send my ring to them. Chain stores are everywhere so if you move or the store in your area closes you will still have a back up plan.

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