- 3 years ago
So in November I picked out a place near the church to have the rehearsal dinner. They have a room for 25 people. The woman on the phone told me they can squeeze 30 if needed. They need a 50 dollar deposit.
So I sent FH downtown to pay the 50 bucks. He gets there maybe 30 minutes after I speak to the woman. He calls me from their parking lot saying “They wouldn’t let me book the room because I said there’d be 30 people and that wouldn’t fit.”
That was a little annoying.. because they literally had just told me it was okay. I called back and said “Um… my fiance went in there to pay for the room I just spoke to you about and he was apparently turned away?” She apologized but didn’t explain. I called him and he went in and paid the deposit. A few days later I called her and asked about menu options. She gave me her email and told her to email her with what I wanted on a limited menu (Like.. have 2 appetizers instead of all 7 as a choice.)
I emailed her maybe 10 minutes after we hung up with some questions and my menu. No response.
I sent the same menu the next month, December, I sent her the same email. No response. I figured I misspelled her email address so I called the restaurant. She wasn’t available, but the person explained “Maybe she has not gotten the email yet or is waiting until you pay the deposit.” Now.. I had paid the month before. I told them this and he said “I’ll write it in the book.”
Last month I emailed her again. No response.
I emailed her again last week. No response.
Finally I called, explaining that I was looking to book the room for a birthday party at 6pm on my date. I didn’t say who I was. The person got “the book” and said “Well we have another party that night, but I can pencil you in because they might cancel. They have not paid their deposit yet.” I told them no thank you and hung up.
So now they’re telling “supposedly” strangers that I haven’t paid my deposit?
A day later I had FH call. He asked if he could book the room for 6pm on the same date. They didn’t even MENTION that someone else had booked the room and told him “Okay sir your reservation is booked we just need your deposit!”
Furious, I called back and said “Hi I have a reservation for 6pm on mm/dd and twice now your restaurant has told my maid of honor and my fiance that I have not booked or I have not paid my deposit. I’m actually holding the receipt in my hand right now. Furthermore, I have emailed in November, December, January and last week and I am still waiting for a response. I’d actually like to cancel my reservation and get my fifty dollars refunded.”
The guy I was speaking to said, “Look ma’am. I am just going off of what’s in the book. And it says you have not paid your deposit.”
I said, “Yes I am aware of this book not saying I’ve paid my deposit. Every time I’ve called I’ve been told that they ‘are making a note of that in the book’ and yet the note never seems to make it on there. I’d really just rather cancel my reservation.”
He told me he couldn’t refund me, only the woman I’d been speaking to could refund me. And he told me her hours. I said thank you and hung up.
Well the next day she response to my email and answers my questions. The email says nothing about the cancellation and my complaint and all that. I didn’t know how to respond so I just waited.
Today I get this email:
have you not been getting my e-mails? i sent a copy of our menu to you and an e-mail stating our bar set up and the options you have. i havent heard back from you. i’m at the restaurant every day , except sundays, from 8:30 to 4:00. If you have questions please call me 7XX-XXX-XXXX.
I’m just miffed at that first sentence. I could ask you the same fscking question! Also she has sent ONE email. This is the SECOND. So tacking on a plural is VERY generous. Also she has not sent a copy of the menu, just the bar set up.
Do I cancel? Am I in the wrong?
November: Put a deposit for a room in a restaurant for rehearsal dinner. Emailed 1st time
December: Emailed 2nd time. Called to verify email address. She wasn’t there, but I was told I needed to pay my deposit.
January: Emailed 3rd time.
February: Emailed 4th time.
Called pretending to be someone else to book the room. Was told there was “another party (me)” but they had not yet paid their deposit.
FH calls to book the room. He booked the room without issues or mention that another party had booked first. I called to cancel and the guy tells me he can’t refund me, only she can. Then she finally emails me back.