Post # 1
My wedding is a month away, I still have no idea what kind of food we are having and now I’m not so sure I even want to use my venue.
We have been trying to finalize our menu since November, but the event planner told us to wait and attend the grand tasting in mid January. So we wait and contact them in January, they tell us the tasting was moved to Feb 1st (tomorrow). We RSVP only to get an email this morning stating the tasting has been postponed until further notice. No other information was provided. I emailed the even planner and asked what we should do since we only have a month to pick out menu and have our final sit down with her to discuss our detais. I also added that they should have let us know what the back up plan was and not to leave us hanging.
*Side note, we booked the lounge at our venue for engagment pictures only to have our photographer drive an hour to find out they double booked the room. We had to take our pictures outside in the street because our photographer would have charged us for another visit. It took a week for our venue to respond to our calls about this.*
So we already had issues with communication at this point and we are frustrated. The event planner responed to my email with: “Our communication was letting you know the tasing was postponed.” That was the whole email….so I call her and she tells me that I should have known to call up there and schedule a private tasting. That it’s just like scheduling a doctor’s appointment. I asked her how I should know this and she said I should have just known and it is my job to make sure everything gets done for my wedding and not hers. She doesn’t have time to lay everything out for eveyone.
Excuse me?!?!? So, that convo didn’t end well…I don’t know what to do now. 🙁
Post # 3
Wow. She sounds very rude. Is there someone above her that you can speak to? Maybe if you tell her supervisor about her behavior that will light a fire under her ass to take care of your wedding. I understand wanting to switch venues, but with your wedding so close that may be difficult and risky.
Post # 4
@msfahrenheit: You want to know the best part? Her and her brother are co-owners. This is what happens when spoiled brats take over for their hard-working parents and run their business into the ground. I love supporting local, family owned businesses but they have to realize they are in a service industry. This type of customer service is unacceptable.
Post # 5
Ugh. That’s awful! I can’t believe how a business owner has NO CLUE about how to treat customers.
Do you feel like you can have your wedding there? or are you relatively sure they will screw it up somehow? If you think you can get through the wedding with them (maybe hire a DOC to supervise last minute details?), then I’d do that and leave them scathing reviews afterwards. That would be the least disruptive/stressful solution
Post # 6
I dont really think you have a choice. I assume your invites are printed, ext. Plus it would be super hard to find a new venue at this point and you would probably lose a TON of money. I would stay at your current venue but ride their asses to make things happen. In a way the manager is right, it is YOUR responsibility to make these things happen. You need to take the reins and get your wedding ducks in a row.
Post # 7
@MsNarwhal: Well the reason that comment pissed me off is because I HAVE done everything for my wedding. I’ve just been waiting since November to get my menu set. I can’t do that part without them. So i feel that was just her giving me an excuse to get her off the hook.
We spoke to her brother the other owner and are trying to see if we can move forward without her in the picture. My wedding is small (50 people) and I think I can put a backup plan together if needed. I would rather lose a little money and have good memories of my wedding day than have to remember all this crap every time I think about it.
We are still waiting for them to get back with us….
Post # 8
Man..I really feel for you. She sounds like a real b***. It;s like she doesn’t even appreciate the amount of money you guys are probably going to or have spent at her place of business, much less the importance of the day. It’s a good thing you talked to her brother- atleasthe is aware of your unhappiness. Me, personally I would have been down there in a hot minute for my “appointment” to speak to her. Well, I wish you the best of luck in whatever you chose to do!
Post # 9
How far away are you from the venue? If not too far drive up and give them hell?
It is not as easy to dismiss someone in person than it is on the phone or via email.
Post # 10
EEK! I’m so sorry this is happening to you! That’s awful and how RUDE! How many people are you expecting at your wedding? I fear that changing venues right now may be even more of a hassle than dealing with the headache your venue is causing. First thing I would do after the wedding though is go straight to the owner and make a complaint about the things that has happened…lounge being double booked, being told to wait on making your menu etc. If your wedding is small enough it may be doable to change venues. Will you be able to get your money back from the first venue?
Post # 11
According to the contract we aren’t due any money back, but we have only paid them $1300 and not the full balance. I personally think that it is a shame that contracts leave the customers zero security in a situation like this. It’s basically a way to scam you out of your money. They can be as horrible as they please and we just have to take it because we already paid.
I don’t take kindly to my wedding being held over my head like that. Hopefully we can work it out but I just fear she will piss me off the day of. I don’t want my wedding to be ruined because of this. I want to feel comfortable and be able to enjoy myself without worrying about her.
Post # 12
Has the brother gotten back to you about not having his psycho sister involved? I’d let him know that you plan on leaving reviews too, and they can either be good reviews with a hiccup (crazy sister) or they can be overall not good reviews. His call. (ETA: I realize that sounds a tad like blackmail…Lol.)
I would try and work it out, as I’m not really sure what your alternative is, besides postponing and possibly losing other deposits (like photog, etc).
Post # 13
Be sweet as pie while she holds the wedding over your head and then give her terrible ratings on wedding wire, weddingbee, etc. File a complaint against her with the BBB if you can.
If you can find another venue, I would consider it. I’d rather be out $1300 than risk the food being horrible and not served correctly, etc.