Post # 1
I need some help!!!!! We booked a photographer who is not well known, and lower than avg. pricing, but felt her work was good and she seemed very nice.
Went for our engagement shoot, all went well, but then she was four weeks late getting us our photos. At two weeks late I tried to contact her at the number on her website, its out of service, her cell phone voicemail was (and is always) full (can’t leave her a message) so I emailed at 2 weeks late, and again 1 week after that and simply asked if she got the first email that I’d sent and and forwarded that email to her again (just a “hows everything going, wondering if the photos are done? You’d mentioned two weeks for completion.. hope everything is going ok”.
By the time she responded it was 5 weeks since our shoot, and she didn’t aknowledge how late she was, she just said “no. Didn’t get it. I need your address to send you you photos” (our address is listed twice on her one page contract).
I’m a bride who rarely asks questions (I think I’ve contacted her on 4 occasions – 1 to hire her, 2 to set up engagment photos, 3 to ask one question about time between ceremony and reception, and 4 ask if we’d be getting our photos, and each occasion she’s taken longer and longer to respond.
While we were waiting for a response we did find two other photographers as back-up. I think this is highly unprofessional, and I should also add that she didn’t respond to my emails for a week but did tweet everything she did last week and fed it through her professional blog. I think if she has time to tweet and instagram her personal life, that she’d have time to do the work someone paid her $1300 for? Photos are SO important to me and budget is so important to my Fiance. Any advice or suggestions from anyone? Should I try to get a partial refund (I’ve heard we may have to take her to court for this, and I just don’t have the time 🙁 ), and go with someone reliable? My Fiance seems to think she’s “nice” and wouldn’t be vengeful and ruin our wedding photos, but I just don’t need the “what if’s” a week before the wedding. I mean – 6 weeks to get us a 2 hour session worth of photos?!
Post # 3
Definitely get a refund and go with someone else! Your email was in her CONTRACT for heaven’s sake, this is completely unprofessional, please don’t use her for your wedding!
Post # 4
I’ve had the same kind of issues that you’ve been having with my photographers as well. Difference is that mine are above avg. in price and are pretty well known. I don’t think ignoring emails is professional at any level. It is frustrating to say the least, and extra frustration is not needed at any point during the wedding planning process. My recommendation would be to book another photographer just to avoid the frustration. I wish I did, but its too late now.
Post # 5
She sounds very unprofessional…..
Post # 6
yikes! that sounds super stressful! if you arent able to get a refund or decide not to switch, i would suggest sitting down with her and outlining a clear communications plan to cut down on wedding day frustration too!
Post # 7
While I think photographers need time/space to be regular human beings (ie: they can Instagram/tweet as much as they want, you don’t own them), this does sound unprofessional.
Get a new photographer who won’t give you doubts.
Post # 8
Do you mean you paid $1300 for engagement photos!?? Or does that price include part of your wedding package?
I think I would find a new photographer and also let her know why you aren’t booking her for your wedding.
Post # 9
@Juliepants: We paid 1300$ as half of our wedding package.
Post # 10
@BooRadley: I agree about the personal life part, and perhaps she’s going through a rough time or something. I just think if you’re going to put an obvious link from your personal life to your professional life, maybe be wary of being so unprofessional with deadlines and responses.
Post # 11
Can you meet with her in person to share your concerns? Sounds like getting her on the phone/email is impossible. I love my photographer. We didn’t do e-photos, but she took 3 weeks to give us our wedding photos, which was 9 hours of shooting and over 1300 editted images.
Post # 12
Personally, I’d get someone else. What’s the point of having a photographer if you don’t get the actual photos in a reasonable time? You’re not just paying for someone to show up with a camera, you’re paying for the photographs themselves.
If you can hold the final payment until you have your wedding photos in hand, she might still work out, since that incentive might get her to get her work done. If she gets the remainder before she’s done editing and getting them to you, I would be afraid you might never get them.
Post # 13
Sounds like looking elsewhere might be a good idea! If for nothing else than for peace of mind. I had the same issue (waited 7 MONTHS for engagement pictures that we then couldn’t use) but I ignored my instincts because I loved their work so much. Wish I had looked elsewhere because my wedding has now passed and the ONLY thing I regret is the photography (for quite a few reasons). So disappointed. If you ask me, unprofessional behavior now doesn’t bode well for the wedding day.
Post # 14
So 6 weeks is not an unreasonable amount of time IF the photographer sets that expectation up front. It sounds to me like this photographer is new and in over his/her head. 2 weeks is a pretty crazy promise to make and it sets you up for disappointment.
The communication problems are an issue for sure. If you’re not comfortable with how things are going, start looking into other photographers and see if you can find one that’s even available that date before you start asking to get money back. What does your contract say about cancellations? Mine says that at X number of days before the wedding everything is non-refundable because of the likelihood I’ll be unable to re-book the date, so check the contract first. And if you do have a way to get money back, be reasonable in what you ask for back. She did already put the work into shooting and editing and delivering your images so you can’t expect to get all of your deposit back.
Post # 15
I think it is highly unprofessional to not answer a client back within a reasonable amount of time. I know photographers are human too and don’t work 24/7. But they need to have customer service skills and should have a response to people within 24-48 business hours, just like any normal business.
When I do a photoshoot, if for whatever reason the photos take longer than I expect, I let my clients know. Fortunately, I’ve only had to do that once.
I’d be more concerned about the lack of communication vs the time it took to get you your photos. Maybe she’s busier than expected, but she should have let you know that and apologized for the delay in her response.
Post # 16
Go with a different photographer. I hired a different photog at first, had doubts, and eventually changed. I’m so happy I did!
If you want a third photog option, I adored mine and he got pictures back to us in about 3 weeks. He also is very good about communication. He’s based in Kitchener but will travel if needed. Let me know if you want a link to his website.