Post # 1
So I tried to stop in the store that is doing my wedding dress alterations yesterday and the sign says, “CLOSED until JANUARY 2nd”. Well, I get married January 11th!
I had them make my dress with a sweetheart neckline and dropped it off Dec. 10th. She would not touch the length of my dress until I had my shoes. So, I finally got my shoes and drove 45 minutes to her stupid alteration store and it’s closed! For a full week!
Am I wrong to be mad? I think it is in poor taste to not at least CONTACT the bride and let her know that they will be closing and she may want to pick up her dress or make other arrangements. I literally cannot even take my dress somewhere else!
Then, when they finally open up again, they will say they will have to charge me a “rush order” because of the time constraint. However, the time contraint wouldn’t exist had they either been open or allowed me to pick up my dress and go elsewhere!
What should I do?
Post # 3
@kate22ca: Sorry, I think this one is one you. You had two weeks after you dropped off your dress , before Christmas, and you never went back, made an appointment or inquired about their holiday hours?
I think it is is pretty much a given that you need to have your shoes before thay start your alterations.
Do they have voicemail on their business phone? If so, leave them a message asking for the earliest appointment that works with your schedule. If not, make sure you phone them first thing Jan 2.
Post # 4
@julies1949: I see your point and recognize my own fault, but at the end of the day- they are a business. Customer service is part of every business. I am certainly not one to claim the customer is always right, but I do think they should have at least told me. I will get my dress back with 1 week before my wedding.
I did not know it was a “given” you need shoes for alterations. I have gotten several things altered because I am 5’1″. I had heels on the day I tried the dress on and she refused until I had on my wedding shoes. I did not have them yet. So, I ordered them, when they came- they were too big despite being my size. So I had to return them and they came in the day before Christmas Eve. I went as soon as I got my shoes.
Now I cannot get my dress at all until the 2nd. What if I was getting married sooner?! I think the 11th is pushing it. I have tried calling, there is no voicemail and they are not responsive on Facebook.
Post # 5
@kate22ca: A lot of small businesses close down between Xmas and New Year’s. That said, it would have been nice of her to tell you of that fact when she told you she had to wait for you to get shoes to do the alterations… it was close enough to Xmas that she should have thought to mention it.
On a lighter note, what kind of shoes did you get? Are they awesome? (just trying to distract you from the stress…).
Post # 6
- Wedding: March 2015 - City Winery New York, NY
I totally understand your frustration. It is such a pain to go out of your way for something so major only to end up dissapointed.
That being said, I agree with the earlier poster, you should start calling. Even if the business is closed, there are likely day to day things they will do including check voicemails. Before you call, though, calm down. I know when I try to solve a problem while frustrated it almost never works out in my favor. Ask them if there’s going to be a rush charge, given that they’re closed. See if they’re willing to waive the charge, since they didn’t give you advanced notice of their closing. Perhaps you can arrange a private appointment for the alterations, even while they’re closed?
I’m hoping all the best for you and will be sending you good vibes. Please let us know how it all works out and if you’re able to get in touch with them.