Post # 1
So, I’ve been using Clinique products since high-school and am so needing an update – new colors; new formulas.
I’ve never actually had one of those complete makeovers at the stores: Macy’s, Dillards, etc.
How do I go about getting one? Do I need to make an appointment?
Are they free? If so, do I tip?
Am I expected to buy all the products?
Not sure what to expect at the counter, so please share your experiences.
Also, I’m looking for a new concealer… any recs?
Post # 3
@midlifewoops: I can’t speak specifically for Clinique, but I worked at Ulta for almost 4 years. The Ulta employees are technically not permitted to do a full-face makeup application. They can color match you with a foundation, help you find certain products, but they are not supposed to do a full face. A full-face makeup application is a service they offer in the salon and typically costs $30. I know that at MAC, a full-face application is considered a “free gift” with a $50 minimum purchase. The same rule applied for makeup events at Ulta (like when Smashbox or Urban Decay come in and take over the store for a day).
Post # 4
@midlifewoops: Years ago I got a full face makeup application at a Clinique counter. They get commission on the products and while you don’t have to buy any, I think it’s expected you’ll get at least one. I didn’t tip her because it was her idea – I didn’t go there asking for it and I hate make-up 😛
Department store counters, at least where I live, do this for free. None of the ones I met were actually makeup artists though, they just got hired on at the store. I wouldn’t trust it for a wedding or anything important, but just for fun or to find some new products it is a great idea.
Post # 5
I love getting makeovers at department stores. I used to work close to Lord & Taylor and would stop by during lunch hour all the time. I love Clarins and one day theu were doing “Free Facials” and I was hooked! I had them put me on their email list for whenever they were having an “event”. They know I am a valued customer and treat me as such. If you go to say, Macys, and tell the Clinique people how you have been using their products forever but need a new look. They will probably give you a makeover on the spot.
If you are looking for a good department store brand, might I sudgest Bobby Brown. Freaking amaze-balls
Post # 6
I had my makeup for engagement photos done at the Bobbi Brown counter at Nordstrom. I booked it 2 weeks before and it was $50 pre-pay to guarantee the appointment. However, once my makeover was done, they applied the $50 to any Bobbi Brown products I decided to purchase that day. It was a win-win!
Post # 7
@s2bmrscook: I think MAC has gone up from $50, or varies by location. The shop at Mall of America is $100, I think.
Definitely book ahead of time – my sister and I did this at the Bobbi Brown counter in Macy’s before her wedding.
Post # 8
I used to work for Clinique. Makeovers are free but you should bear in mind that beauty advisors are paid largely on commision so the time that s/he spends with you is time that s/he is not able to help other customers. There are definitely people out there who abuse the free makeover and never buy anything (or worse, buy something and then return it), but as long as you are genuinely interested in buying products there’s nothing wrong with taking advantage. I would only use it to find colors and products you like, not for the actual wedding makeup – though beauty advisors are trained in artistry, they are usually not licensed makeup artists (FWIW, MAC seems to hire more licensed artists than others, and some of them do freelance work, so if you decided to go with a MAC trial and you liked it, it might be worth asking if your artist freelances or has a recommendation for one).
Post # 9
I had a makeup trial disaster at the mall dept store and then everyone told me there’s no such thing as a counter clerk trained in full bridal makeup application.