Post # 1
I just had my makeup & Hair done with a MUA.
The trial didn’t turn out to be what I wanted-
the front of the hair looked horrible, I told her not to flatter and gel the front part and so she decided she just let it hanging on the side without any type of gel. The hair looks like i just woke up and makes my forehead looks big!
the makeup looked even worse- when my friends look into the pictures, they all hated it! They think i myself could have done a better job. She put the wrong eyeliner color- she just put grayish liner on top of the fake eyelash. When she put the fake lash on, she didnt bother to put mascara coating on top! All she did was to put tons of glue on the lash so my eyes got glued together! She poked my eyes when she tried to open my eyes! ahh..
the worst part- at the end of the trial, she charged her price last minute! The main reason i went to her was because i thought she was giving a good deal for the makeup & trial, now she decided she wanted more because she spent almost 2 hrs working on me (most of the time she spent was to correct the stuff she did wrong, and also because she coiuldnt find the lip color/ right color for my eyes)!! so i corrected her once about the pricing- pointed to her that she shouldn’t charge me $110 for hair and $110 for makeup. in her email, she told me that she’d do $55 for both. when i pointed out to her, she told me she couldnt do the same price that she quoted me ($55), she’d have to up the price to be $75 because it’s midway betwn 55 and 110 (which she said she usually charges). Ahh.. being me, I couldnt really negotiate and say i wouldn’t pay.. so i told her i’d charge on my credit card..she said it’s better if i wrote her a check.. since i didn’t have a check, i needed to send her a check after i went home…
now.. i am home and im debating if i should fight for the $20 difference, and if i should consider not tipping for the service?
the thing is.. after she told me about the fee of $75 and i was not too happy with it.. i didnt stay firm with my response.. i didnt argue any futher because i didnt want to make things awkward..
what would you do?
Post # 3
Oh I feel you. I had makeup trials and finally just gave up. They don’t know what natural means. I ended up doing my own makeup and was soo happy with the way it turned out. I would look at the pics of my makeup trials and could not get over how bad they looked!!!! I had a few hair trials and because of logistics at the last minute I used a girl in the salon I normally go to, but had to go to her friend becasue she was not available that day, talk bout taking a chance! The last month of the wedding planning though I was DONE with all these details and could not make a decision to save my life….but it all turned out well. She did a great job on my hair!
Post # 4
@BAbride1 where are you located? i can refer you to a friend of a friend but he charges around $100 for trial runs. http://www.modelmayhem.com/737925 here is his website and it has his email addy on there. He is really good!! hope that helps..
I would just email her and tell her how disatisfied you were with the outcome of your makeup and hair and that you will only pay her what she had priced you. I dont think its fair to tell you at the very end that she was charging you more than what she had quoted you.
Post # 5
a quotes a quote and she should stick to it. Its a legal document.
Fight for it! but if you cant be bothered, pay the 75 each and just dont go back!
Post # 6
If you’re not happy I wouldn’t be paying full price for the trial – and it’s SO dodgey for her to suddenly change the price on you mid way through the trial. I’d be fighting for paying what you were told to expect but if it’s going to stress you out it might not be worth it.
Post # 7
I’d pay her what she qouted and along with that tell her you’re sorry but you’ve decided to go with someone else.
Post # 8
i would send her a check for 55 dollars and a copy of her e-mail quoting me the $55. No tip and tell her you will find someone else and also post anywhere i can that she sucks as a makeup artist.
Post # 9
I think it’s important that you only pay what you were quoted. It’s not your fault if her quote was wrong. PLUS she did a really bad job and left you feeling bad about how you looked. If it looked great, I’d say pay her the extra. But it looked terrible, so I would mail her the check with a copy of the e-mail in which she said she would charge only $55. Leave no explanation, no tip, and don’t bother contacting her again. If she contacts you requesting the rest of the money, simply tell her you paid what you were quoted, and left a tip in the amount of your satisfaction with her job. Tell her that if she wants to charge more, she is welcome to take you to small claims court. Since you have the quote in e-mail she would never win, and a person like that won’t bother to go to court anyway. I had a similar issue with my MUA and I didn’t want to fight at the time, but months after the wedding I was pissed that I let her manipulate me just because of all the wedding stress. Fighting is worth it in the long run.
Post # 10
I’m so sorry that happened to you! WHAT A HORROR STORY. How unprofessional…first of all, if the makeup and hair trial has a FEE and not FREE, it’s the vendors RESPONSIBILITY to inform you of that fee beforehand! What if you didn’t bring money or a checkbook with you? WHO carries around checkbooks these days!?!?!? How awkward is that. That is very unprofessional right there. I’m sorry for all the caps, but I am angry for you!
So…I would DEFINITELY NOT GO WITH HER if I were you! First and foremost, you were UNHAPPY with her work. and even after you communicated that to her due to her inability to perform her job the way we expect of professionals, and THEN she seemed to be unhappy that you kept changing things – which sounds even more unprofessional because THAT’S THE POINT OF THE TRIAL. It is her fault for not saying: We can do whatever you want within 90 minutes. Or we can do whatever you want within 2 hours and the fee is X amount. And you AGREE to that, and STICK to that. You don’t pull random numbers out of you know where!!! That’s just unacceptable.
Post # 11
Just pay her and be done with her! I’m telling you getting your makeup done is more of a headache than it’s worth! Do it yourself!
Post # 12
MightySapphire iss absolutely right. I’m angry on your behalf! (Not to mention scared about my own upcoming MUA experiences…)
Post # 13
I really agree with @Ladyjenn no matter how wonderful of a makeup artist I have gone to (in my own experience) they can’t get my makeup right, so I’m DIYing it. I’m doing several trials and taking photos so that I can get better each time.
@MightySapphire is completely right pay her what you were quoted and that alone. She doesn’t deserve more money than what she quoted you.