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Married for four months...and still no photos (long post)

posted 2 years ago in Photography
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    1.
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    Wannabee
    WhitePepper    October 24, 2009  

    Hello, everyone!  I have long enjoyed reading your advice to other brides, and have finally decided to ask for your advice myself.  My dilemma concerns our photos.... or rather, the lack of them. 

    Last August, my husband and I were getting a little frantic about finding a photographer.  The wedding was only two months away, and we were working with a limited budget in an expensive area of the country.  After many misses, we felt fortunate to find a two-person team who were kind enough to give us a deep discount, and whose work looked phenomenal.  Upon meeting them, we really liked their personalities and style, the photos looked good, and we hired them immediately.  We were so relieved to have a photographer that we didn't speak up when the contract didn't mention a delivery date for our photographs.  BIG mistake. 

    I have officially learned my lesson, as we got married back in October and still have not received our photos.  We were sent about a dozen teasers back in January to keep us happy (and granted, they were excellent), but every timeline they have given us has been pushed back for one reason or another.  They were overbooked, they had no computer access, other clients' deadlines took priority (!), and then, the latest, that they "didn't have as much time to get into it as expected." 

    I could understand if they were preparing albums and whatnot, but they are only sending us the digital photos on a DVD!  I am pretty peeved and don't know what to do at this point.  I have tried to drop polite hints ("really looking forward to seeing more photos...") and I am not big on confrontation, so I am hesitant to send a demanding email, but this is getting ridiculous!  At what point should I start being more demanding?  Is there a polite way to ask them to get their butts in gear and fork over the photos?  And is there a point at which we should, gulp, get legal advice? 

    Any thoughts would be appreciated.  Thanks, bees! 

     
    2.
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    Honey bee
    amariem25    October 2009  

    Hmmm, at this point I would ask them if they are still busy editing the photos and when they would expect to get them done.  If they just give you an excuse then I'd ask for the unedited photos (or whatever they have done right now) on a dvd right away.  There's no reason they shouldn't be able to do that.  I would just want all of my photos even if they weren't edited.  I wouldn't want to risk waiting and get nothing.

     
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    Busy bee
    Ladyjenn    October 4, 2009   Northern CA

    We were married 10/4/09 and just got our album 4.5 months afterwards.  We got our CD with 1000 pics 3.5 months after.  It is very hard to wait...at least you got some teasers and know the quality of the work and that there are indeed pictures and they haven't gotten lost!  I would simply call and talk to them and ask when you can expect your pics.  Our photographer had quoted us 3 months so at about 4 months it was annoying but at that point we were waiting for our flush mount album which took time to make....try and call them and let them know!

     
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    Helper bee
    Juliemd414    7/25/09   STL

    I would try to call them... talking on the phone is sometimes better then email.  IT will be harder for them to make excuses on the spot.  Just express how upset you are that you are still waiting to get the photos from THE MOST IMPORTANT DAY OF YOUR LIFE!  Hopefully they will get the picture and get their butts moving to get you your DVD of photos.  If this still goes on for longer I would consider contacting the BBB about your concerns.  I as im sure you would hate for another bride to have to deal with this... its just poor business.

     

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