- 4 years ago
- Wedding: October 2014
Short story: I am currently managing two stores, the second one basically constists of me rebuilding the team and cleaning up a bunch of messes from previous management.
One customer is owed alot of money. Originally he wanted me to sign something saying I would have it refunded to his visa by such and such a date. I do not have access to billing, nor the power to that so I refused.
Instead I wrote something out summarizing the issue, and stating that I would help bring the situation to a resolution by a certain date. I did not make it specific, I did not promise a full refund.
I escalated the issue to the appropriate team, and even though somone approved a full reversal, they came back with an offer much lower. We are trying to escalate it further to get a full refund but I am freaking out.
I shouldnt have put anything in writing, even if it was vague and not signed. I know my boss is reaaaalllllyy going to be pissed.
I tend to over react and worry, so for the last 3 days while waiting to hear back I`ve been in full blown paranoia mode. I keep trying to tell myself that they never fired the idiot who caused all these issues so they arent going to fire me..
but holy hell, if it werent for this letter I wouldnt be worried at all. I just really love my job and I’ve been doing well. I don’t want to mess that up.
Please tell me I`m overreacting?