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Do you have a good number of other options in your area? I personally would cancel the order based on the fact that the manager was so rude. I take real issue to vendors being snippy/rude when I'm giving them business. Not that they should kiss your *ss, but the least they could do is honor their offer or try to do something extra for you if they can't.
We haven't looked into tuxes yet, but we will probably not go with MW. FI has been in a couple weddings where the tuxes were rented from them, and while they were nice tuxes, the customer service was horrible. I think that's the problem when you're a big chain and you can monopolize the market. I'd say if there are a couple of other tux rental places in the area, see what they can do for you.
I haven't had that experience but that's horrible. I can't stand deceitful sales practices! Even though the added cost may not be too much more, there is a certain level of accountability. They need to know what they're saying and mean it. I feel like they should honor whatever the offer was originally since they've made it so difficult. We are going to MW in Feb to get the tux's. I guess I'll make sure all of the terms are provided in writing!
Hi Ladies! This is my first comment as a bee, but since we JUST got our tuxes at Men's Wearhouse this weekend, I wanted to throw in my two cents. I think the way they treated you was awful! Once they make you an offer and have you put down a deposit to secure the offer, they need to honor it. No exceptions. I was a little disappointed when we went in because I had done some research before Christmas and was under the impression that renting 4 tuxes got the groom's tux for free. But when we went in this weekend they informed us we would need to rent 5 tuxes and we would get the groom's tux for free or get a free suit up to $400. I asked and they told me that the company policy had changed on December 21. I don't know if this perhaps has something to do with the change that happened to you. But, regardless, I had to comply because I hadn't gotten anything nailed down before the change. If I HAD, I would have insisted that they honor it, company policy change or not, or I would have gone elsewhere. It's not a big deal for us, because my dad has agreed to rent his tux from them so we can get FH's tux for free. But for you, I think you are totally justified in taking your business elsewhere. As far as using chain stores, I think it just depends on the franchise. The people we encountered this weekend were great and have already called to follow up with us and see if there's anything we need, so we're feeling good about the choice. But if you've got other options, I say explore them!
I think you are totally justified in going elsewhere! We actually had a bad experience with Men's Wearhouse, too. I feel like some stores are great and some are really bad, but it's kinda just luck of the draw depending on your location. Good luck in finding someone else!
oh i had a bad experiance with mens warehouse too! we first went in with my "little" brother (he is 6'9") and they treated him like a freak! the girl had to stand on a chair to measure him and she made such a big deal about it. Then the selection was terrible and they tried to shoe us out of the store befor fi even tried anything on, because they were busy. needless to say we did not go back!
We rented my hubby's & GM tux from there. We didn't have a problem money-wise, but the white vest they gave him with his tux had a stain on it & when he pointed it out to them they said they didn't have another one in that size in their store, but if we waited until the next day (the day before the wedding, mind you) they would have us another vest, but we would have to make an extra trip for it! UGH.
Luckily I had to go to that side of town anyways to pick up a cake, otherwise I would have been even more irritated.
We're have a pretty awful experience with Men's Warehouse too, with lots of false statements and stupid sales people! Honestly, if you can find another place to do it, I would take your business elsewhere!
I didn't like Men's Warehouse either. I was under the impression that they had vests and ties to match all of the colors at David's Bridal. This was not true. Plus, their ivory shirts were very yellow. Our sales lady was nice, and not too pushy. But there was another associate there who kept complaining about how busy it was and how the managers were not helping. It was really akward.
Wow, we just set up our account at Men's Warehouse this past weekend. I guess we were lucky, so far. We had a good experience. They didn't have the jacket in the exact size for my FI, but they did have one that he could try on to get an idea. He didn't want to try on a bunch of stuff anyway. We did have to put a $40 deposit down for his tux, but that is standard. The young lady that helped us was new, but when she didn't have an answer, she would ask someone else, so any questions we had were answered.
@ mrsmdphd That was the offer that we had, first the guy at the bridal show said it was a bridal show special and if we put the deposit down there we would not have to rent a miimum to get the free tux or suit then the store said they needed a min of 5 rental tuxes for the free offer and then when the woman called she said 6 (not an issue since we need 5GM and my dad anyway). I feel like we may look elsewhere, the only issue is the OOT GM who could easily order from his local MW, I really feel likey they have a complete monopoly on tux rentals as no one else is nationwide and it's frustrating that the customer service is so terrible.
@ noritake22 I hope your experience is better than mine, we also left feeling great and got a phone call a couple of days later.
Thanks for the shared experiences, in deciding to stay there or use someone else, it helps to hear if others had bad/good experiences because I really just want to not have to worry about tuxes 2 days before the wedding.
This experience makes me want to avoid even considering them. What a dreadful thing!
We do hear a lot of this sort of thing. It's inevitable when a company achieves the kind of market share MW has-- they feel they can get away with pretty much anything. Fortunately, alternatives exist in every market in the country, so do some shopping. And PLEASE do yourself a favor and select a place that carries its own inventory-- not only will you be able to try things on, but they'll be able to handle last minute changes and mistakes.
@slicey19: keep in mind that your out-of-town groomsman can go to any tux shop and get fitted for free, then call/fax/mail the sizes in to the shop of your choosing. You don't need to deal with MW on that count.
Thank you for sharing this, we are going somewhere else to get our tux then, luckily we are just going with a suit for FH, i told him so he can wear it if he's in a business meeting or something like that, renting tux is the same price as buying new suit.
JC penny or express have nice suit with reasonable price, so we are going with that options, since i heard this complaint i'm going to register our gm to somewhere else, i hate bad cs espc when im planning the wedding by myself
We went to MW Tux, a division on Men's Warehouse but they were really nice and helpful. I woudn't go to that store and it seems really sneaky of them to change the terms on you multiple times.
I talked to one of thier sales people at a bridal show last weekend and I felt like I was talking to a used car salesman. It's interesting to see that I'm not the only one that felt that way. Part of me doesn't like going to major chains. I perfer to spend my money with local small business owners if possible.
I would cancel because the manager was rude. We got the same deal and they didn't tell us about the $30 when we first went in, but I got a phone call and an appology from a customer service rep. and he explained everything to us. Apparently $40 have to be put down before you can get your group number, and the $10 from the show was to secure the offer/deal.
When my FH paid the $30 the other day, they gave him two other coupons to use in the near future (not for tux).
They are probably being nice to us because we are ordering about 20 tux. The offer did say that you have to rent 5 tux in order to get one free, but I didn't see anything about having to get a shirt, tie, vest, and tux in order to get the deal.
I wanted to post on this blog about my recent experience at MW. I was married on 8/14/10 and got fitted for my tux about a month and a half prior to the wedding. I chose MW because my groomsmen all live in diffrent cities on the east coast and wanted them all to be able to get fitted at a MW in their respective city. Because my wedding party was close to 10 people (including groomsmen, ring bearer and fathers) I became eligible for a $400 coupon towards the purchase of a new suit at MW. I was supposed to recieve and use the coupon before the wedding but it never showed up. About a month after my wedding when thing in my life had gotten back to normal, went back to the local MW store and inquired about my coupon. They said I should have gotten it in the mail and the offer for the suit was no longer available to me. I called the MW headquarters in Houston Texas to inquire and they quickly contacted my home MW store and put the coupon offer back on my account. I was very happy with the service from the home office and will continue to use MW as a result.
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We recently attended the Southern New England Bridal Fair and I spoke with a Men'w Warehouse rep. He told me about their "special offer" and made me put $10 down to secure the offer then I went into the store and they told me the offer was not as he had promised. No big deal, we still fit the criteria. We picked a vest and tux style even though we were disapointed my FI could not really try on the jacket despite being a standard size since the store model was missing buttons. The woman in the store and her manager both told us that we did not need to put down a further deposit and we already bought our own ties so we didn't need to pick those out. We were happy to have this done and already told the groomsmen.
A few days later, the tux supervisor called to let me know we need to come back and pay an additional $30 to the deposit even though FI is not renting a tux, There are more newrules to the order and we need to pick a tie for the groomsmen to increase the price of their tuxes by $2 or we are not eligible for the special offer. At this point, I feel like the offer was a complete scam since the rules change each time and it is rediculous that we need to come back and make changes when we were clearly given incorrect information. Besides the fact, when we pointed this out, the tuxedo manager said, fine, I can just cancel your group and you can come in to pick up your $10. She did not even try to make us, as customers, happy.
Has anyone else had bad experiences with MW? Should I just cancel the order and go elsewhere or comply to her new rules? At this point, I feel like the offer is not so special but we really liked how the vest color matched our tie, however, I feel like we could find this somewhere else.