Post # 1
All 12 of the men for my wedding party went to Men’s Warehouse. All of them were measured, all paid their deposits……I wanted to add one more rental on for my nephew, didnt want him to feel left out. When I arrived they had piles of what looked like orders and payment info all over their counter. They had NO record of my wedding party at all! Nothing in the computer! I stood there for over an hour waiting as they rummaged through papers and order after order. Asking me what the perosn looked like, sounded like, what color his hair was and how to spell our names and the people in the wedding party over and over again. I ended up geting really upset about the whole thing and leaving. They called me THREE days later to say they could not find it, would we like to come back in? I would not go back there if it were the only place on earth and that meant te guys had to go in their underwear! At least I would know what to expect!!!!
Since then we decided to change up the tuxs anyways…..we are searching for an Ivory one button tux….any ideas? cant find one anywhere!
Post # 3
I’m sorry you are having problems with them. We went through MW Tux (a subset of Men’s Warehouse) and they were great to us.
Post # 4
Oh jeez, that’s horrible! I would of been so upset, I probably wouldn’t of lasted an hour in the store. Was everyone able to get their deposits back though? My FI got his tux’s at Mens Wearhouse. So far so good, but now I’m worried!
Post # 5
I’m so sorry! We’ve been working with Men’s Wearhouse, and they’ve been wonderful, but I’m sorry you’ve had such a bad experience! I guess every large company has stores that aren’t quite up to par.
Post # 6
Did you go to the one in Newington? We went there looking for a suit to purchase for my fiance for our wedding. I wanted something classic since he doesn’t dress up that often and would be for other weddings and the such. The sales guy tried to push this hideous suit on us since we are going with navy blue bridesmaid dresses. Ummm… pretty much everything goes with navy blue so why were they trying to push this ugly light grey and blue stip suit on us. We decided that we were not going to use them ever. We went at 1030am when the store was quiet and the guy was rushing us too. Poor customer service!!
Post # 7
Have you tried a different location? My sister is having all of the guys in her wedding go through MW and so far, they have been fabulous. She was even able to make changes at the MW in SC even though she initiated the order in VA.
Post # 8
OMG Joeswaffle!!!! YES it was Newington!! The guy was a taller italian looking man…..this is kind of weird but with wicked red eyes!!! They have horrible customer service! I ended up going down the road to a little shop called in style tuxedos and suits they are SO nice and helpful! they called everyplace they go through and finally found the one button ivory tux that we were told is no longer made by MW. So glad I walked out of mens warehouse!