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Hmmm.... we are thinking of going with them too, but haven't heard of this. I'm interested in hearing your experiences also.
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I had a great experience with them. Our wedding was on Long Island, NY. Our groosmen were in Yonkers, Brooklyn, Long Island and Wisconsin. Everything went off without a hitch. The tuxes came in over a week early which allowed the guys to get try them on have adjustments made. It worked out really well.
We are using them too. I've known people who have used them before, and never gave negative reviews. Then again, I never thought to ask :)
We used them for our tuxes. We had a couple groomsmen from out of town and it made it much easier. The only problem we had was with them telling the boys what to get. When we created the order we said no ties (we were providing), no vests, and no shoes. When groomsmen went to order they were armed with an email from me saying EXACTLY what they were to order and they got different stories from the store saying that we had said they needed shoes too. In the end, it wasn't a huge deal. Some guys had shoes, others didnt. None of them wore the tuxedo shoes and were reimbursed since they shouldn't have gotten them. We were pretty happy.
I had no problems. The tuxes even came in a week early, so we had them for a long time!
We got them each a tux, white shirt, tie and suspenders. NO VESTS! All they all came just as we asked. It might depend on the store you go to. We didn't have any issues. Oue best man's jacket was a little big, and they had a new one for us the next day. It worked out really well.
We used them for my best friend's weddings (both of them) and everything worked out great. The only thing that was a little tight was that they had to be returned to Men's Wearhouse before they closed on Sunday.
I haven't had very good experiences with MW. The salespeople (in my experience at a few different MWs) didn't seem to know much about fit or styles and resented that I knew a thing or two and was asking questions. My fi has a very athletic build and all of the tuxes he has had to rent from MW for other weddings have looked horrible. To fit his shoulders and arms they order this monstrous size and the waist is WAY to big. We ended up going with a privately owned tux shop that carries athletic cut tuxes (they do exist no matter what MW tells you.) The tailors there seemed much more knowlegable and were much more willing to work with you to get exactly what you want. All of our groomsmen are out of state too, but we just gave the tux shop their measurements and that was that. MW usually doesn't let you pick up sooner that 2 days before your even so there was no difference between going with a national chain or a private shop because the GM would have to pick up their tuxes here anyway.
We had a really bad experience with Men's Wearhouse. My dad, my FFIL, and my Fi went in to an appointment in November to pick out their tuxes. When they got in there, the saleswoman immediately started showing them the traditional black tuxes. My Fi mentioned that our colors are blue, brown, and white, but when he picked out the blue he wanted, the lady told him that was purple. She tried to get him to try on a royal blue instead of the light blue he picked out, and she wouldn't listen when he told her it was wrong. He actually called me and asked what color blue I wanted, and I told the saleslady I wanted a light blue. She actually told me on the phone that the color they picked out was purple,a dn since I wasn't there I was just going to have to trust her judgement. I told her that I didn't care what they picked out, and that I trusted my Fi's choices. She was really huffy, and said, "Whatever," and then hung up on me.
Then, when my dad wanted to wear a brown tux with a blue tie and vest, and the lady refused to give them any more service. She told them that their choices weren't going to look good, and that I was going to be really mad that they ruined my wedding day! At that point, my dad left the store and went outside; my FFIL yelled at her, called her a bunch of names, and got kicked out of the mall. 
All the guys eventually came over to the bridal shop where I was trying on dresses and got their tuxes there. It's a locally owned shop, and the service is SO much better. They were allowed to wear whatever they wanted, and the sales people didn't try to push other stuff on them.
I think, just like with any chain, there are going to be good stores and bad stores. My experience doesn't necessarily mean you will have a bad experience (unless you live in Reno, in which case avoid MW like the black plague!). Good luck!
Oh my! Well one of my BMs is getting married June 27, and I'm getting married Oct. 10, and we're both using them. I'll post a review afterwards. :)
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I don't have any experience with renting tuxes from MW but my fiance has gotten a few suits there and has has good experiences both times. I went with him to pick out and get fitted for the 2nd suit he bought there. The sales guy was very nice and also very knowledgable about styles, sizing, etc. But the buying department might be a little different than the renting department... Good luck though. Let us know if you decide to use them and how it works out!
We used them for my wedding and it was sooo easy and we were very happy with our experience there.
We are using them and my FH's groomsman living in the Virgin Islands had NO TROUBLE. I think they are super helpful at the locations we've been to (Western PA and Northern VA). I'm sure each location is different so maybe ask brides and grooms in a specific area for their exact store recommendation.
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Thanks for all the feedback. I'm in the Philadelphia area and I got concerned when I was reading a Knottie's recent wedding review of them. It was such a disaster her fiance had to go out and buy a tux for the wedding and they had to force the store to drive over something to one of the groomsman because they didn't give him pants or something like that. It got me nervous because we were planning on going with them
I'm using MW Tux for my wedding 10/17/09 and FH and I went together to choose the tuxes. We decided on all white for FH and White and Mermaid for the best men (yes he has 2 of them) and White and Truffle for the groomsmen. We had no problems at all. The rep actually helped out quite a bit. My colors are actually pool and truffle but the pool vest didn't come in the same pattern as the truffle so we went mermaid but the colors are very very similar there that it won't even be noticeable.
I don't have experience using them, or their customer service. But I remember in comparing MW to some local tux places, their prices were more expensive.
My fiance has had multiple bad experiences with them but we kind of have no choice but to use MW since our groomsmen are from all over the country.
We used them for all of our groomsmen's tuxes. There were a few sizing issues, but nothing awful. Unfortunately, if you have a wedding party spread out all over the country, there isn't another easy option. You'll probably have the best luck if you call them to confirm everything a couple of times. Good luck :)
My fiance was best man in his best friends wedding. We live in upstate NY and they live near Atlanta GA. The Mens Warehouse worked out great, they made sure sizes were right and made sure it was going to the correct store. We had no problems at all, and they were really quick and efficient with the sizing and trying them on.
the place that i went to was very friendly and very accomadating.
just one word of advice:
dont go during prom season.
there is a lot of high school boys and their parents looking to get tuxes.
I just went to the Men's Warehouse last Friday evening. They did not have all the colors we saw online and wanted to see in person. Plus, is this the new policy where the groom cannot even try on some of his choices before making a decision on what tuxes to rent normal?? How will we know what looks good on my FI? The girl that worked there was like oh we don't have everything in the store. Um, you just have to choose it from the book. We all know colors and things look different in person and look different on different people! Help me please...I thought MW would be great since my brother is a groomsman and is out of town and since MW is a chain, it would be easy to get his measurements and order at the MW here. Ack.
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I've heard mixed reviews on using Men's Wearhouse for your tuxes. All but one of my FI's groomsmen will be out of town so for convenience sake we thought it best to go with a chain. But I've been hearing some very bad experiences with them so I was wondering what have your experiences been bees? thanks