Millybridal Problem

posted 3 years ago in Dress
  • poll: What action would you take?
    1) Mail the dress back ($60-100 shipping, I pay) and get a new/remade dress. : (1 votes)
    17 %
    2) Do a chargeback and get a dress somewhere else. : (5 votes)
    83 %
    3) Other (please explain) : (0 votes)
  • Post # 2
    Member
    2684 posts
    Sugar bee
    • Wedding: March 1996

    I would contact them again and say something like, “Look, I don’t know what happened, but the dress is 5 inches longer than it was supposed to be AND it’s the wrong lace. This is not the dress I ordered. I would like to return it for a full refund; please let me know how to do this.”

    This isn’t the dress you chose. If you love it, and it’s worth the cost in alterations, keep it, but otherwise I think it makes more sense to return it and buy a different dress that you like more.

    Post # 4
    Member
    2891 posts
    Sugar bee
    • Wedding: May 2015

    Corai:  Given that they sent you a nonconforming dress and failed to communicate with you per expectations (contract? do you have one?) I would call the credit card and start the process of a chargeback. 

    I’ve worked with my credit card when vendors sent 4 instead of 5 items for a partial chargeback or when a gym refuses to let me cancel my membership. I just notify fraud detection that anything from a specific vendor is NOT authorized and the reasons why. 

    Good luck!

    Leave a comment


    Sent weekly. You may unsubscribe at any time.

    Find Amazing Vendors