(Closed) Moissanite Co Question

posted 5 years ago in Rings
Post # 3
Member
568 posts
Busy bee
  • Wedding: January 2014

Their waranty only covers the shine of the stone. CZ gets cloudy, moissanite does not but they waranty it if it does. so honestly, there is no waranty. If i were you and wanted moissanite (like me) I will put it under my homeowners insurance or something like that. Yes, it stinks, but if I have to end up replacing it once in my life it is still cheaper and I know plenty of bees that have had moissy and it ends up being perfect and lasting them a long time. just make sure you get your prongs looked at annually and you will be golden.

Post # 5
Member
3063 posts
Sugar bee
  • Wedding: November 2012

@MrsShev:  Charles & Colvard offers the lifetime warranty on stones, so they would be the ones to replace it if it clouded, scratched, etc… which is highly unlikely. If you wanted to get your prongs checked up on I would send it back to MoissaniteCo to do that.

Also if you go to their website and do the live chat a MoissaniteCo employee could answer all your questions. 🙂

Post # 6
Member
568 posts
Busy bee
  • Wedding: January 2014

@MrsShev:  It may be annoying to ship it to Moissaniteco every year to get it checked out. If I were you, I would take it to a fmaily-owned jeweler and just walk in and say “can you take a look at my prongs and just make sure they are not crooked or weak?” Tell him you would like to watch him look at it and see if he/she can show you what to look for. That way, you know they won’t damage a prong just to get business and you can establish a sort of friendship with them so in the future, if anything needs to be done, you feel comfortable witht them doing it.

Post # 8
Member
6256 posts
Bee Keeper
  • Wedding: March 2014

Seconded that this should be covered by your homeowners/renters insurance. Most jewelers who sell diamonds also won’t replace a lost stone. You can buy a “extended service plan” warranty that will, but they aren’t cheap, and you have to take your ring in to have it inspected every six months or year. Regardless of what stone you get, you’d be better off putting that money in savings toward your deductible in the case your stone ever did fall out. The plan FI bought was about 2/3 the cost of the deductible, but he doesn’t know much about jewelry or insurance and wanted to be safe rather than sorry.

Post # 9
Member
272 posts
Helper bee
  • Wedding: September 2013

My pave halo from MoissaniteCo lost a stone within a month of my receiving the ring. MC replaced the stone no questions asked since it was such a new item. If (when!) another pave stone falls out in the future, I expect to have to pay for it.

 

Post # 10
Member
5312 posts
Bee Keeper
  • Wedding: January 2010

@6598731ssfse3:  C&C does not warranty scratches or damage, just “optics” so if the stone ever changed colour or got cloudy the warranty would apply. It is a meaningless warranty Since that just does not happen.

 

OP, I recommend an actual insurance policy, from Jewelers Mutual or your homeowners…maje sure it covers loss, theft, damage, etc. Any decent jeweler can check your prongs for you.

Post # 11
Member
1633 posts
Bumble bee
  • Wedding: July 2012

You will lose pave stones over time, that is just the nature of pave. I believe MCo warranties their products against structural defects for 30 or 60 days, and if you lose a pave stone during that time they would most likey replace it for free, but after that you’re on your own.

Post # 13
Member
272 posts
Helper bee
  • Wedding: September 2013

@MrsShev:  eng752. A stone fell out of the halo. No issues since!

Post # 15
Member
374 posts
Helper bee
  • Wedding: July 2014

I know this was months ago but just wanted to chime in that I lost a pave stone and mco is covering it. The ring was purchased in March and the stone fell out in June. My FI was told that their warrenty covers manufacturing error/structual integrity (I don’t remember the wording) for 6 months. However, we do have to pay the insured shipping so that’s not covered.

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