(Closed) Moissanite Co Shipping Issue

posted 5 years ago in Rings
Post # 3
Member
143 posts
Blushing bee
  • Wedding: December 2012

@babybee92:  Unless they don’t deliver on Saturdays. 

Post # 5
Member
37 posts
Newbee
  • Wedding: October 2014

It depends on the type of overnight that you paid for. Standard overnight does not include Saturday delivery unless you pay extra for it.

Post # 6
Member
143 posts
Blushing bee
  • Wedding: December 2012

@babybee92:  Yes. I’m sorry. I’d be really annoyed too. I know UPS does Saturday overnight deliveries but I wasn’t sure about FedEx. 

Post # 8
Member
4313 posts
Honey bee
  • Wedding: November 1999

It’s usually overnight delivery on the next business day.  Saturday is not a business day.

Post # 9
Member
1849 posts
Buzzing bee
  • Wedding: May 2014

As the other posters said, Saturday delivery is a special situation. For example, from my experience Amazon “2 day” shipping is actually anywhere from 2 to 5 days depending on when you order, and Saturday delivery is an extra charge. I wouldn’t expect a refund on shipping, since delivering on business days only is standard practice unless you pay extra for saturday. 

ETA: also, the delivery of the item after it has been shipped is out of MoissaniteCo’s hands, as it would be with any other company

Post # 10
Member
1193 posts
Bumble bee
  • Wedding: April 2013

@babybee92:  there might be a cutoff time on friday? Sorry. Mine came on time and he paid for the overnight delivery. not sure when they told them it shipped though.

Post # 11
Member
72 posts
Worker bee

@deetroitwhat:  “It’s usually overnight delivery on the next business day.  Saturday is not a business day.”

We do ship via Fedex Standard Overnight which is why we only charge $25 for the upgrade.  Fedex Saturday service requires an additional upgrade to priority as well as an upgrade to Standard.  The rates vary but if you check Fedex.com you will find it is very expensive service: anywhere between $50 – $70 depending on where you live. 

Post # 13
Member
72 posts
Worker bee

@babybee92:  It is my pleasure.  I realize that we should make it more clear that it is standard overnight which arrives the next business day.  Therefore I thank you for pointing that out.  🙂

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