Post # 1
So after a LOT of research I’ve got my heart set on moissanite for my future ering. My boyfriend and ai both agree it’s the most responsible decision. I’ve read a lot of great reviews but after reading their return policy I have concerns…
- RMA Number: RMA number is required for your return. Packages without RMA numbers will be refused.
- 30 DAYS: Item must be returned and delivered within 30 days of SHIPMENT. After this date, they cannot be returned for a refund or exchange.
- Security Tag: The original security tag must still be attached to the unworn item in order for refunds to be processed. If the tag has been removed (or if it has been removed and re-attached by the customer) the return policy is voided.
- New Condition: Items must be in new condition (no visible signs of wear and tear). Items that have been altered by a jeweler other than MoissaniteCo.com (i.e. rings that are resized) are not eligible for a refund.
- Very Large and Very Small Ring Sizes: Ladies rings sized above a size 8.0 and below a size 4.0 (British size H and P 1/2 respectively) are considered special orders and are thus not eligible for a return. (Exceptions can be made depending on the style of the ring. Therefore please contact us before you place an order if you believe this may be a problem.)
- Custom and Special Order Rings: items marked as “special order” or “custom” on the website are not eligible for a refund or exchange.
I was already weary of him having to order online for such an important purchase, and now I’m concerned about what we would have to do to return the ring if something was wrong. Also I think it’s crappy he has to leave the security tag on! Who wants to be proposed to with a ring with a tag on it!? He was upset to read this. Also 39 days from shipment date to get the ring BACK to them is not a lot of time. If he wants to order a head of time to make sure he has it, he can’t return it anymore if I notice something I don’t like about it once he proposes.
Has anyone else had concerns/problems around this? I just don’t want him to end up in a situation where something is wrong and we can’t return it with such A big Purchase.
Post # 3
@nattiejeanne: We ordered from MoissCo, but it wasn’t a surprise so we didn’t have these concerns.
If he wants to plan a surprise proposal, it could be tricky given the timing variations of processing the order, manufacturing, shipping etc. Have you decided on a setting or just moissanite in general? If the former, perhaps he could order and show you the ring for “pre-approval” and then plan the surprise proposal. If the latter, he could order a stone, propose and then you could either send it back to them for setting the ring of your choice or use a local jeweller that works with moissanite.
OR: you could work with another jeweller that makes moissanite jewellery and maybe doesn’t have such stringent returns, or will make something custom (e.g. Joseph Schubach). They also hand-pick the *most* amazing moissanites and do very high quality work.
Post # 4
@nattiejeanne: I ordered and returned an item to moissyco and it was really smooth. They actually refunded my money so quickly that I was shocked they got the package that fast (coming from Canada)!
Their prices are really competitive but that comes with some drawbacks, of course. One of them is a short return period, which isn’t good for men who want to order a ring and sit on it for a while. Having said that, I got my setting from a high end jeweller in my city and once they had our 50% deposit, they placed the order with Tacori and that was then final sale. No returns or exchanges, except if the ring arrived damaged. Anything else would need to go through Tacori’s upgrade program.
I think that chain jewellers tend to have great return policies, whether it’s Tiffany or Zales. Their ability to offer that generous return/exchange service is accounted for in their general mark up on settings that are similar/same to local jewellers or online stores.
Post # 5
@cdncinnamongirl: is the security tag really big on the ring? Does it make it harder to try on, or is it small?
Post # 6
It’s basically just a durable plastic sticker around the bottom of the shank, there’s no appreciable size difference, but I guess if it was very closely sized it might be a little hard to get on since it wouldn’t slide very well.
Post # 7
These return policies are extremely common for jewelers, either over the internet and brick and mortar stores, and is really reasonable for lots of internet retailers in general. I’ve bought from places where you have 48 hours from accepting the shipment to initialize a return, down to no returns unless completely wrong or defective.
It does mean that he cannot buy in advance and sit with it for a long long time, or take off the tag before you see it. If it’s important to you, why don’t you pick out 3-5 rings you wouldn’t mind wearing, then let him pick from those? That way you both know you will like it.
Post # 8
@GoldfishPie: mine concern is if they don’t fit properly or there is a slight defect or something that would drive me nuts. I know rigs can be resized but it also weakens the ring each time and I’ve had ribs crack and breakfast rom being resized. I have picked out some I wouldn’t mind wearing. I’m just curious of other people’s experiences. It’s a big big purchase for him to make , so I’m nervous.
Post # 9
@tsc: thanks! That is really helpful info. Do you have an ering from moissaniteco.com? Did your SO propose with the security tag still on? I’m worried I’m going to be petrified to take the tag off and then find something wrong with it. Lol
Post # 10
My then Boyfriend made me close my eyes in the dark and slipped the ring on my finger UPSIDE DOWN, to make sure it would fit – but so that I wouldn’t get the actual sensation of trying my ring on first.
Many women on this board were allowed to try on their rings first. If your boyfriend is OK with that-then do it! Otherwise, try what we did if you want it to be somewhat of a surprise feel.
You can post stalk me….I ordered from them and I was unhappy with the quality of the craftsmanship in my ring. It was fixed for me, so if you are happy with the setting and carat size then I say don’t worry!
Post # 11
We took the security tag off and I sent it back and they resized and fized mine! I didn’t even know that was their policy! Also, It has to be shipped back to them by 30 days. I shipped mine back on day 30 just because I wanted to show my family/friends.
Post # 12
@nattiejeanne: Yes I do. But we ordered it together, so I already knew what it looked like/specs. I tried it on quickly, wore it for a few minutes on my right hand to make sure I liked the stone, then popped the tag off and stashed it for later.
If you’re not into that, I think the eyes closed/upside down ring option works really well. Also..we decided beforehand to have the ring (simple setting) serviced at a local jeweler, specifically to avoid shipping issues. Since my ring is a solitare, I’m not worried about the warranty.. Your milage will vary on this count, of course..
Post # 13
I could be off but the security tag is just this
Didn’t change the size since it’s paper thin and he proposed with it in which I didn’t notice. This return policy doesn’t seem odd to me. As PP stated some stores have zero return policy. I wouldn’t be nervous unless you were going custom with them (I believe rose gold is not refunable) since I would want to try it on first.
We had no issues dealing with the company and the ring was and still is perfect.
Post # 14
I’m sorry – I don’t know anything about mossinaite, but if you are paying by for your ring by credit card you may have some additional protection. If the item arrives damaged and you can document that you tried to return it, you can dispute the purchase with your credit card.