MoissoniteCo – Bad service and quality for me.

posted 5 years ago in Rings
Post # 3
Member
35 posts
Newbee

@disappointedhubby:  We are sorry to hear that you are disappointed with your purchase, and if you would like assistance in repairing them, please contact us.

As much as I hate to do this, I do have to clarify some of the things you have stated.  We never said that we were unwilling to assist you with the repair of the ring.  You inquired concerning the cost of shipping the ring, and we pointed out that given the size of the stone (1mm) that it would likely be less expensive and much quicker to have a local jeweler replace the stone then ship it back to us from Australia.  We were not rejecting your request to assist with repairing it, but were trying to be helpful in giving you multiple options.  If you would like to send it back, we are still willing to assist you.  Please email us for return shipping instructions.

Concerning Moissanite chipping, it unfortunately is not covered by the Charles & Colvard warranty as stated on our website and also on the warranty card you received with your order.  If you would like to discuss replacing it and pricing, we always provide discounted pricing to customers who need to replace chipped stone, but we can’t do it on a public forum.  Please contact us and we would be happy to assist you. You may also consider contacting Charles & Colvard directly as I have heard of customers in the past for whomn they have made exceptions to their warranty and replaced damaged stones. 

Post # 4
Member
4315 posts
Honey bee
  • Wedding: November 1999

@MoissaniteCo.com:  Weddingbee has a PM feature.  For details of an actual purchase, you can probably start using that.

Post # 6
Member
5012 posts
Bee Keeper
  • Wedding: April 2012

@disappointedhubby:  Diamonds can and do chip. I wear my grandma’s engagement ring and, whilst it looks perfect from a distance, it has a lot of big chips out of the girdle. It’s not impossible that your grandmother’s ring has similar damage.

You can destroy a stone in a day with one unlucky impact.

Post # 8
Member
3454 posts
Sugar bee
  • Wedding: September 2012

@deetroitwhat:  Vendors are allowed to come to WB to give their side of the story too.  I didn’t see anything from Moissaniteco’s reply that was out of line here.

@SpecialSundae:  Diamonds can and do chip. I wear my grandma’s engagement ring and, whilst it looks perfect from a distance, it has a lot of big chips out of the girdle. It’s not impossible that your grandmother’s ring has similar damage.

You can destroy a stone in a day with one unlucky impact.

+1 to that.

To the OP, can I ask exactly what you’re looking for as a resolution to your problem?  I’m not being snarky, I’m seriously wondering.  It sounds as though they are trying to help you, but you’re unhappy with their suggestions.  Like a previous poster said, diamonds can chip too.  It’s unfortunate, but it can happen to any stone.  As far as the stone falling out of the setting, that’s common with pavé settings.  It doesn’t matter who makes it.  Some people never have a problem with it, but I’ve seen ladies here with expensive settings from higher end designers that have also lost stones.  I’ve seen a few say they’ve had to replace a stone or two a year.  Again, it’s unfortunate but it’s par for the course with pavé.  

I’m sorry you’re unhappy.  Hopefully, you can come to a solution where you are satisfied soon.

Post # 9
Member
4315 posts
Honey bee
  • Wedding: November 1999

@MrsBlueSeptember:  I never said it was out of line, merely pointing out that the option was there since Moissanite said they “hated to do this.”

Post # 11
Member
170 posts
Blushing bee
  • Wedding: August 2012

@SpecialSundae:  just peeping up here, my great grandmother wore her diamond engagement ring and diamond wedding band for over 60 years and there is not a chip on either of them—in general it would be extremely strange for a diamond to chip after light use and it would signify a poor cut to begin with

While I don’t own moissanite and can’t really compare–supposedly they are ideal cut since they are lab made–so there is no good excuse for this chipping.

 

 

 

Also, I believe the OP was asking if anyone had run into similar problems with this particular company. Someone asked what the point of his post was–that’s the point.

People on this forum are def in the pro-moissy camp so expressing any criticism is bound to be unpopular—but the guy is upset and for a good reason.

Post # 12
Member
5012 posts
Bee Keeper
  • Wedding: April 2012

@athame1983:  It depends on your definition of “light use” and what you consider a poor cut, but thank you for the commentary on my ring.

I was just pointing out that it is entirely possible for a stone to chip if it happens to be hit in the wrong way and it’s not hard to do that.

Post # 13
Member
717 posts
Busy bee

i understand the OP’s frustration.  i work at a jewelry service center and i can tell you, people present rings that the diamond is chipped or fell out and claim “i was just wearing it, i swear it didn’t hit anything”.  i’m not saying they’re lying, not at all.  but it’s really easy to unknowingly hit your hand against something in your day to day activites.  reaching for something, digging through your purse, etc.

jewelry is not indestructible.  no jeweler can guarantee that a stone won’t fall out or chip.  like anything else purchased, jewelry needs regular maintenance and service.

they do seem willing to work with you and have presented options.  you may not like the options but that doesn’t mean poor customer service.

Post # 14
Member
3454 posts
Sugar bee
  • Wedding: September 2012

@athame1983:  Also, I believe the OP was asking if anyone had run into similar problems with this particular company. Someone asked what the point of his post was–that’s the point.

I asked the question.  Rereading his first post, he said all geniuine feedback would be appreciated.  To me, that implies good and bad feedback. 

Also, I don’t think it has to do with anyone here being pro-moissanite.  If he was talking about a chipped diamond with missing diamonds in a similiar setting from a different company, I would have asked the same question. 

Post # 15
Member
170 posts
Blushing bee
  • Wedding: August 2012

@SpecialSundae:  what ring? I”m not sure what you mean.
 Whether or not a diamond or moissanite is a ‘poor cut’ is not subjective, they are clearly ranked from poor to ideal. Anything above good is unlikely to chip. Moissanites are supposed to be ideal since they are lab made.
 

I know that diamonds can be insured againt chips, so of course it does happen occasionally–but if it were that common it wouldn’t be financially feasible for an insurance company to cover it–they would be replacing diamonds left and right.

 

If the moissanite chipped after a couple months of use there is probably a defect. Of course it is not impossible that the person hit the stone very hard, but it’s an awfully big coincidence that another stone in the ring fell out as well. Both of these things happening together signify that something is up with the ring.

 

Moissanite may be cheaper than diamonds but it still is not cheap. I can definitely understand someone being very upset about this. At least diamonds can be insured if something like this happens so there is some recourse besides going back to the retailer.

Post # 16
Member
170 posts
Blushing bee
  • Wedding: August 2012

@MrsBlueSeptember:  You asked what the point of his post was, here is the 1st sentence of it: 

 

“I’m just wondering if anyone else has had problems with moissaniteCo and their service?”


 

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