1) How was your experience: customer service, ordering process, shipping, etc?
My husband ordered the ring and dealt with them along the way and said the whole purchasing process was fine. However, when I wrote to complain about how unhappy I was with the stone and how green it was, I was met with a very unapologetic email offering to replace it with a stone of much lesser value (an Asha), or have me pay more to exchange it for an Amora enhanced stone. Neither of those options were satisfactory remedies for the situation for me since it was an issue of the stone not looking as described. I’ve since seen unenhanced heart shaped moissanites which were not nearly as terribly colored as the stone I was sent, and I felt I got such an ugly stone due to a quality control issue. I felt they could’ve offered to find me a different unenhanced stone from their stock with better color to rectify the situation.
2) Was your ring as expected: as described on website, etc?
No. The stone was green, and was not anywhere close to looking like “near colorless”, as had been advertised at the time on their website (this was almost a year ago now so I’m not sure if they’ve changed that). The setting seemed nice and solid though, and was attractive. Sizing/fit was off.
3) How long have you had your ring, and how has it held up? Bonus points if you have micropave- have you lost any stones? Had to send your ring back for any reason? If you did, did you have a good experience with this?
I returned the ring because my heart sank the moment I opened the box, and I knew it wasn’t for me. We did have to pay a fairly substantial restocking fee, but I was just glad to be rid of the ring and get most of our money back. I felt the restocking fee was unfair considering how unsatisfied I was with the ring, the center stone in particular, and because I felt myself and my husband were victim to false marketing (bought an unenhanced fancy shaped moissy and it was completely green – all of the stones on their site at the time were described as “near colorless” and all of the photos of stones are white). They did state the restocking fee policy on their website, however, I just felt it wasn’t good customer service. They clearly didn’t care if we ever ordered anything from them again.
Despite all of this, I still for a time had thoughts of trying this company again in the future. I have since changed my mind as I have personally been turned off by how they have treated their unsatisfied customers publicly (and how they treated myself when I was unhappy with my item). I know many people have ordered from them and been thrilled, which is great. Personally, I prefer to deal with a company that will try their best to make things right for the customer in the event that their purchase is not to their satisfaction and would rather not chance having to pay a restocking fee for an item that was not as described.