Post # 1
So, I have moved a lot in my life: in my childhood all over the world (army brat) and about every year into a new apartment as an adult (in the same 60 miles radius though). But this move is over 300 miles and since we got married boy have we got a bunch of stuff!
anywho…we decided to hire full service movers. well, we received an estimate of $1400. That is for loading, driving all materials to their destination and unloading. well, they came and got everything today and guess what? The real bill is 3100!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My husband was on the phone with the company forever! Here is what happened….
to get an estimate, we fill out a form online (what items we have, how many boxes ect.) we received and estimate from that and we went with the company (obviously a lot more went on but i will leave it at that). even though i kept asking and was told many times that the 1400 covers everything! she said unless we use packing supplies like boxes. Well, we packed our own stuff so never thought we would need boxes. Aparently they box everything! for example, our bed, and tv. so, we did not box those but had plenty of more boxes and shown them those extra boxes they could use. BUT they used their own boxes and charged us $20 a box!!! plus they charged us $5 per roll of tape and for plastic wrap! they used a crap load of tape on all boxes! even the ones we already boxed and tapped! OMG we never approved them using that stuff! that added up quick! UGH…i am sick!
so, here we are with a more than double bill. and who knows what other expenses they will throw our way during delivery Tuesday! UGH! We are so frugal and this makes me sick!!!!!!!!!!!
But…on the bright time they came during the day and time they said they would……..
Post # 3
that’s ridiculous. who boxes up a bed?
keep calling and demand a refund (wait until after they deliver though). threaten to report them to the BBB.
Post # 4
That is so crappy. Do you have any documentation about what you were supposed to pay? I’d talk to someone higher up. That is so disgusting and unreasonable that they did that!
Post # 5
@bestbuddies: If it makes you feel better, we got an estimate for $5800 for a cross country move from Boston to the Bay area. God only knows what it’d really end up being!
Since the only non-IKEA funiture we have is our Pottery Barn couch, and obviously $5800 is too much to pay for a $3500 couch and a lot of crappu particle board, we are selling everything and only shipoing essentials – should give us a good bump to be able to buy “real” furniture for our next place!
Post # 6
is this something that happens frequently with moving? has anyone else experienced this?
Post # 7
That’s crazy! You would think they would tell you that there are things that would add to the price that much! Did you get some type of contract from them that says anything?
Post # 8
Wow… that’s crazy. I hope it’s somewhere in writing that you didn’t authorize that…
Post # 9
We had estimates for everything from those Pods to moving companies to rental trucks and everything was insanely expensive. We ended up renting a Budget 24ft truck and tow jack for one car, then packing and driving it ourselves. It still cost us about $750 with gas and all and that was after using a 10% discount.
Then we had to deal with all the other moving expenses, like pet fees, ridiculous car tag/title prices ($440 here in FL), $40 per license, new parking permits, the list goes on. I hate moving with a passion.
Post # 10
@crayfish: Wow! that is a lot of money. i hope things work out better for you then it did us…
Post # 11
Actually it is in the contract that they will pack as needed to keep our items safe AT OUR EXPENSE (and by our I mean US) UGH!
But it was excessive how they did things! I am very upset! but i dont see what we can do about it…..they wont deliver our items until we pay in full 🙁
I am not one to say names but i will be posting this experience on their sites and things so no one else goes through this! If you are moving and want to know which company to stay away from Pm me.
I know I should have asked the Bees for moving company suggestions! I also come to you guys and i dont know why i didnt this time! UGH…we all learn from our mistakes. but this was one expensive mistake 🙁
Post # 13
It is a common problem with movers. Look at your local Better Business Bureau complaints board
All that paper, tape, packing material and boxes add up to extra weight and the bill is determined by the weight.
I had a mover try to pull that with me on my last move, only the estimator had come to my apartment so they couldn’t say I had given them incorrect info about the amount of stuff I had.
They threatened not to unload the truck after they gave me the bill and I just told them to go right ahead. I wasn’t going to pay that inflated bill. These guys were local movers from the town I used to live in. They were now 5 hours away from home and would have had to drive 5 hours back and store all my stuff.
They caved and unloaded the truck and said I could speak with their boss.
I wrote them a cheque for the estimate and the boss never called .
Post # 14
@julies1949: really? how long ago was this? check you out! that was great! it is being delivered on Tuesday…I will make sure to let you guys know what happens…. we will refuse to pay more than the 3100….
Post # 15
Be nice but assertive. Ask to speak with someone in charge, not the delivery guys. They don;t have any authority.
Tell them you will file a complaint with the BBB in your area due to the huge discrepancy between the estimate and the bill as presented.
If you have a local TV station that does a consumer help segment don’t hesitate to use that either.
Post # 16
@julies1949: That was awesome!!! Definitely keeping that in mind when i move.