Post # 1
So my engagement ring needed to be resized, simple right? First we had difficulty finding a jeweler who would agree to do it, apparently platinum pave bands make people nervous and the fact that it was such a significant size change (6 –> 4.5 wow) made some places refuse it outright. Finally we found a chain store (to remain unnamed!) that was happy to resize it, initially they said it would take only two days. A day later a store associate contacted my Fiance and said the ring was being sent out for resizing, the person he spoke with was very apologetic and said they would waive any additional fees as it was their fault for the initial confusion. He said it would take 10-14 days max. I was initially upset but decided to be patient, it was only two weeks plus we had gotten a deal on the price!
Almost two weeks pass and my Fiance calls the store last Thursday to get an update as to when we can expect the ring back. The person he spoke with was rude, he couldn’t even find our account at first and then made no attempt to find out the status of the ring. My Fiance was ticked but the guy promised to call in 1-2 days with an update. So get this there has been no call. Today makes it well over two weeks and I still have a naked finger! I wouldn’t be too upset but my Fiance and I are planning on visiting his family in RI this week … we need the ring by Thursday at the latest. I would be so disappointed if I couldn’t show the ring to his parents and sister. I really want to call the store today and demand to know the status of my ring and tell them that I expect it by this week. But I don’t want to run of the risk of ticking someone off either. I am so frustrated, I don’t even think I would care if the ring wasn’t done, it’s just the fact that this store provided no information on a ring that was promised back in less than 14 days.
What should I do? I think I may be going a little bridezilla but still … help me bees!
Post # 3
I think you should go to the store and speak with the manager. That is what I would do.
Post # 4
Yes forget phone calls go to the store and talk to the person you spoke to and accepted your order.
Post # 5
So I called this morning at 10. An associate answered, quickly took my information and said he would get back to me ASAP with the ring status. An hour and a half later, still no call back. I’m about to lose it. I’ll wait patiently this afternoon but if I don’t get a call I’m definitely going to the store tonight to speak to the manager.
Post # 6
I’ve found that jewelry stores are notoriously unresponsive until you are there in person and face to face with them. They took my wedding ring for 8 weeks and told me they were recasting it. I got it back from them finally after standing angrily in the store, and it was in the same condition as when I left it there. It still makes me mad when I look at it, but we didn’t want to leave it with them any more (and it had been free because of another screw up on their part).
Post # 7
Oh no! That is terrible. I definitely agree that talking with the manager would be the best thing to do. You mentioned that it was a chain store- could you find out their central complaints number/ email address and send a complaint through to there as well. Sometimes when it comes from the head office it has more of an impact and you have more chance of sincere apologies. Sometime store managers are nothing more than that, and actually have very little power to change things.
I really hope you get some news soon.
Post # 8
I agree try in person and complain to the manager, if that doesn’t work ask him how to contact corporate to file a complaint. Managers will generally jump when you say that. Good luck, sorry about your naked finger!
Post # 9
Thanks for the input ladies. I think I needed to vent although I just spoke with my Fiance and he is irritated as well. The plan as follows is 1) wait patiently for a call this afternoon; 2) if no call I’m headed over to the store this evening where I will talk to the manager, with my Fiance accompanying me so I don’t look like a raving lunatic; and 3) if that gets us nowhere contact central complaints as you suggested. Hopefully I’ll have an update soon and have my ring back this week. Fingers crossed!