Post # 1
So last night I went to David’s Bridal to make a final decision on the dress I’d put on layaway there. My best friend came with me because she hadn’t been able to make it the first two times I tried on gowns and I wanted her opinion of the dress in person rather than just seeing pictures. So my consultant tells me she can’t let me try on my dress (the one I’d already paid 20% on) because they’re not allowed to take the dresses out of layaway, but she’ll pull one that’s not my size from the rack so I can put it on for my friend. I thought that was bizarre, but ok..
While we’re in the fitting room and the consultant’s helping me get dressed, she’s looking at her finger and says, ‘Oh, I cut my finger! I can’t bleed on these dresses I can’t afford to buy!”, joking around about it. So we get me in the (not my) dress, my best friend likes it, and we all go up to the counter to spring my actual dress from layaway prison.
I pay up, she moves my dress from their plastic hang bag into the garment bag I purchased, and I bring it home and hang it up. This morning, I go to peek in on it and say good morning to it because I’m kind of blown away that I own a wedding dress and the first thing I see is a little red spot on the bodice of my dress, just under the arm near the price tag that’s still on it. OMG, girl bled on my dress! I called DB and the guy told me to bring it in – they have something that will lift the stain out. So I’ll be bringing it in tomorrow morning and reserving my total freak out until I see if they can satifactorily deal with it, but honestly, I’m ticked off! I bought off the rack – a discontinued dress, but not a damaged, ‘as is’ dress – so I’m really worried they’re going to give me a hard time if they can’t fix it because they know they can’t replace it. I’m a total pushover when it comes to things like this, and I’m worried I’ll just give in even if I’m not happy with what they can do for me. But I don’t want to walk down the aisle in a bloody dress! And not really even in a formerly bloody dress if they manage to get it out. It just skeeves me out.
Anybody have any tips on how I should approach them and/or what you think they should offer me? I’m totally anxious about it. TIA!
Post # 3
I guess first see if they can get the stain out and go from there?
Post # 4
Did you use a credit card? If you can’t get them to take the dress back you could try a chargeback.
Post # 5
You have to figure out what you want out of it. Do you want a new dress? If that’s the case you can go at it from a biohazard angle. As it is not your blood, you could easily say that it’s been contaminated with someone else’s bodily fluids and you no longer want it and demand that they give you a full refund. That’s just what I would do…
Post # 6
my nephew’s mom had the same problem. but the blood on hers was definitely visible and they refused to acknowledge that they’d made a mistake.
if they can’t get the blood out, demand a refund. it’s their fault, they need to make good on it.
Post # 7
Be courteous but remember that as the customer you hold all the power. I doubt they really want to go to small claims court over this so they will make it right. If you have to for more leverage, point out the biohazard aspect if they refuse to give you money back and cannot get out the stain to your satisfaction. If they sold you an item that has a bodily fluid on it, they are required to follow certain precautions by law and selling it to you that way is not the legally required method of disposing of hazardous materials from their business. I’m sure you would hate to have to report this.
Post # 8
Are you prepared to walk away with out this dress? They might bewilling to refund your money, but there might not be another one available if it is discontinued. If you love this dress then I would be happy with them just removing the stain.
Post # 9
Thanks, ladies, for the input. I brought the dress in and they managed to get the stain out, but damaged a small spot of the chiffon overlay in the process. The manager was pretending like she didn’t notice when she brought it back out for me to inspect it. I said I was not happy with the results and that what I’d like was for the entire dress to be professionally cleaned, or for them to at least give me one of their preservation kits. She acted very taken aback (she -really- played this up through the entire thing) and said, “I can’t give you one of those – the retail value is over $100!” I pointed out that if they were trying to sell a stained (and now damaged) dress, they’d probably discount it by more than that, and I didn’t buy an ‘as is’ dress – just a discontinued one. She said, ‘Well, what do you want? I can order you a new dress.’ Hello, woman.. it’s a discontinued dress. “Oh..” At this point she finally asked my name so that she could look me up, and said she could try to find another dress somewhere, and I could take the one I’d bought back home with me until she did.
Anyway, long story short, she called me a little while after I’d left the store and said she found another dress for me. They’ll call me a in a few days when it arrives and I can come exchange the dress. I’m not really happy with the attitude I got, and throughout the entire thing, no one ever offered an apology. To me, that would have gone a long way, so I’m still planning to complain to whoever will listen through the 800 number, after I pick up the replacement dress. I was polite the entire time and thanked her for whatever she was able to do, but I’m really unimpressed with their customer service.
Post # 10
@MardiGrasMambo: You poor thing! What jerks! But I’m glad you will tell them what’s what. Customer service goes a long way.
Post # 11
@MardiGrasMambo: Make sure that you inspect the new dress before you leave the store!