Post # 1
I am a little shaken up and worried, not freaking out yet……
The venue consultant I was working with for my wedding was FIRED now all of these negative things are coming to light:
First, I didn’t find this out until 3 weeks (2 months from my wedding) after she got fired, Apparently, I had NO FILE, no paper work or reports of my payments in their system! It wasn’t until I called asking for my old consultant that I found this out. I almost cried. My FMIL was a doll; she went over to the venue, an hour away from where we live, and spoke to the consultant in charge. She reported back to me that I would have to go over EVERY thing all over again with the new consultant (but she’s uber nice and is trying her best to accomodate me). Then after my meeting with the new consultant, I found out that I am 1 of 5 weddings going on that day! OMG! I was told the max they could do was 3 at a time. I was also told that the rules of the venue were no outside food was allowed. I had to fight for my cake, which I will be baking because I am a pastry chef. I was so relieved when she finally gave in and even let me bring the cake right before the rehearsal dinner for storage! That was awesome of her. We also have the issue of food. I had requested and sampled a Puerto Rican dish; Pernil, and there is no record of the recipe of what I sampled at the tasting. Now, the chefs are going to “wing” it. If it doesn’t come out right, my family is gonna be a bit disappointed.
When I came back home with the new contract, my fiance was pretty upset. It did not include his father’s discount, which would cancel out the service fee (2 grand!) and we were quoted $2 a chair for the ceremony by the previous consultant. The most inexpensive they have listed was $11. For 110 people, thats a steep jump for my budget wedding. I am so scared that because my previous consultant was SOOOOO bad at her job that this will effect my wedding. I just really can’t get over 5 weddings….5!!! I hope my DJ is loud enough.
Has this ever happened to you? Do you think we should contest the chair issue?
Post # 3
@Miss Moxy: Do you have the pricing the old consultant gave you in writing? Something similar happened to us with our florist. We met with a consultant, spent hours going over everything with her and planning every flower for every arrangement. A few days after our meeting, she sent us the price sheet. The very next day I got an email saying she had been let go with a new price sheet, which came in MUCH over what the first consultant had quoted us. I forwarded all correspondence I had with the first consultant and asked why the price had jumped up overnight. Even though my consultant was incorrect with the pricing she had given me, the shop honored the original quote.
Do you have the quoted price for the chairs in an email? Did the consultant ever say over email that she would apply the discount? How dreadful! I’m so sorry you have to deal with this! I would definitely contest it! You shouldn’t be punished because they hired someone who did a poor job!
Post # 4
@AllieANT: Yes I do, most of the things we went over were through email and my fiance plans on doing so, I just don’t want him to stress over it like he is. I’m really wonder if, even if the original amount was $2, if $11 is outrageous. They were telling me that they rent the chairs from another vendor, so I am wondering if they might eat some of the cost of renting, if it has to come to that.
BTW, thats ridiculous what your florist tried to pull! OMG! I am glad you got that rectified, I hope we will have the same luck.
Post # 5
@Miss Moxy: I was a little ball of anger for the 30 minutes between the higher quote email and the florist’s response email agreeing to honor the original quote. I hope you get it all worked out!
IMO, they should eat the cost, since they hired the irresponsible consultant who quoted you that price. Print everything out and ask to have a face to face meeting. Be super organized and calm. It’ll be harder for them to deny you the price you were originally given if you are prepared, polite, and sitting in front of them than it would be to deny you over email. Good luck!
Post # 6
@Miss Moxy: Ooh, I would print those emails out and have a face-to-face meeting with the venue.
I agree with @AllieANT that they should eat the cost of the rentals. It’s not your fault that you trusted one of their employees, and while I’m sure things like this are precisely why she was fired, you shouldn’t have to suffer for their mistake. You’re already being inconvenienced so much, I think giving you the original cost is the least they can do.
Do they have records of your payments now? It worries me that they didn’t have it in their system before. If they don’t, do you have the bank statements as proof?
Post # 7
I definitely understand the frustration – we are now on our THIRD coordinated in two months, and hopefully this one will stay.
Absolutely bring in all documentation you have – notes, letters, emails, contracts, etc. Show it to the new folks and fight for them to honor those promises. Luckily our venue had been good with this and are going forward with the deals and whatnot I was promised. I would be furious if my venue wasn’t honoring decisions already made.
Post # 8
Ahhhh I experienced a similar thing, except she was fired with less than a month until the wedding. Anyway the venue made it all right, so I hope yours does too.
Post # 9
@Miss Moxy: This happened to me 2 WEEKS before my wedding. It was definitely a shock, but everything ended up working out fine. The replacement coordinator was awesome and our wedding day was perfect! I know its really frusrating and you are probably about to pull your hair out but at the end of the day you are marrying the love of your life and thats what really matters!
Post # 10
@Miss Moxy: Pernil is like the easiest thing to make. The spices are garlic, salt, pepper, and olive oil.
Cut tons of wholes in that pork and shove it in. Rub it all over.
Just send them a recipie.
Post # 11
Oh no, hopefully you can get it all fixed up and to the original quoted price.
I have sort of been through the same thing. Upto 3rd coordinator as of 2 weeks ago with 36 days until the wedding. Luckily with all the mess off the account the previous coordinator made we didnt have to pay anymore.
Post # 12
@AllieANT: Thank you!!!
@firefliesinthesky: Yes, we did, I brought my original contract with me to the meeting with the new consultant. I was lucky that their system showed they were booked out for that day but they didn’t know by who. I don’t know how that works but I almost had a fit of tears in the middle of NYC, while dress shoping with my mom for her MOB dress.
@bowsergirl: 3! Oh my God. I would be furious! I am glad things are working out for you. I am going to try to be stern without making a scene. I can get really “passionate”when I’m upset. Maybe I’ll let FH deal with it…..
@Mrs.babycat: This is the only thing keeping me calm….Its been my mantra; “I am marrying my bestfriend, everything will be ok.” Thanks Mrs.babycat!
@CreatureFromTheBlackLagoon: I use to love Pernil. When I went for my tasting I went with my sister. I don’t eat pork and was afraid I would get sick if I did, So, she tried it for me, as well as my fiance. I am just a little scared that there will be something off menu that wasn’t tested. Food is on my priority list, especially because I have a culinary background.
@miss-stacie-2013: WOW! You’re so lucky! I wish they would do that for me, lol. I hope your wedding day is perfect.
Post # 13
@Miss Moxy: Omg good luck with that I know how hard it is to make a decent Pernil. My mom was going to make the ones for my wedding but in the end we got a grocery store that serves it everyday to step in. The piece my husband got at first was dry but he tried another and it was fine must have just been a bad piece. If you are really worried I’d fight some more to have someone outside make it since they did budge on the cake. They should have to accomodate you though. It’s not your fault that your consultant was bad, they should have to honor that contract. If I was that venue I was would be so embarassed for all these errors and bend over backwards to ensure that my customers were not being f-ed over. Especially a bride on her wedding day!!
Post # 14
@Miss Moxy: So… I was at a wedding a few weeks ago at my venue.
The co-coordinator walked up to me and casually said “Oh, (name) quit so I will now oversee your wedding”. Uhhh what? No, this was not okay. I did not get along with this person at all.
I specifically booked my venue because of *my* coordinator. I called her (we were becoming friends) and she explained what happened.
Long story very short, I am cancelling my contract with my current venue.
I am four months out. Save the dates have been sent. Current coordinator has spent at least 8 hours over the last two weeks helping me track down a new location.
I’m sorry for the crazy price jump you’re going through! And 5 weddings?! Goodness no — that would make me go crazy.
Post # 15
@Miss Moxy: Wow, this sucks! I’m sorry your first venue consultant was so incompetent. I do think it’s good she got fired, though, just think how much worse things could have been had she been the one there on the day of your wedding. Eesh.
That being said, I think you should contest the new contract. Have you signed it yet? If so, that is going to make things much harder, because the venue can say, “Well, you signed the contract that states XYZ…” At any rate, do you have anything in writing from the first consultation? Emails, letters, the old contract? Without anything in writing it may be hard to get the venue to honor your previous agreement. Did you sign a contract before the consultant was fired? It seems to me that even if the previous consultant sucked at her job, she was still representing the venue and any contract she gave you should be valid and I don’t see how the venue could force you to sign a new one simply because there’s a new consultant now. That sounds shady.
Post # 16
Thanks everyone. Fiance is dealing with the chairs as well as the discount issue. He thinks I am under enough stress as it is, so this is where he is helping. I am sadened to see that this has happen to other people. But, I agree that it’s probably better this way…I mean if she couldn’t do the easiest parts of her job, she probably would have screwed up my wedding day.