My DJ won't return any of my calls or e-mails. FREAKING OUT.

posted 2 years ago in Reception
Post # 2
Member
1634 posts
Bumble bee

Yikes! At least he responded to your Facebook post, so you know where to find him! I’d call around other DJ’s and see if you can get a back-up. That way you know if you can burn this bridge or not.

IF you find a back-up, post to his page something like “Hi, I have been trying to contact you for weeks, and unfortunately havent heard from you since I signed my contract with you, except for an unfulfilled promise on facebook to call me last weekend. As such, I would like to cancel my contract and expect to recieve a full refund as I am unable to trust the reliability of your services.”

IF you don’t find a backup I would post something like “Hi, You were supposed to call on Sunday to set up a meeting but I didnt hear from you, can you please phone me tonight for my wedding on XXX date. If you are unable to fulfill your end of our contract, please let me know as soon as possible so I can look for another DJ, as my wedding is in less than a month. Thank you for your attention to this matter”

Sorry you’e dealing with that, maybe he’s relaible, but something major came up… who knows! Good Luck!

Post # 4
Member
345 posts
Helper bee
  • Wedding: May 2014

soupydoopy:  I would find another DJ ASAP and do what PP said to do on Facebook. I realize it seems really informal, but that’s the only way you’ve been able to get ahold of him thus far.

This happened to me with my photobooth, but I was sort of a crazy bride and started trying to get in touch with them about 5 months before the wedding, so I had a little more time. When I booked them, it was the same with your DJ: very quick to respond, great pricing for us, seemed like a great deal, family owned local business, etc. With my wedding in May, I started to contact the guy who owned the place in January, which I realize is a little crazy but I just wanted to open up contact because I had booked him the previous March, so almost a year before. I called and left messages, emailed, filled out contact forms through the website, the whole thing. My sister-in-law lived in the same city as him, and even went to his house to try to talk to him, and they didn’t answer the door. She left a note to call me, nothing. I sent a certified letter to his house to cancel the services and request my deposit back. They refused to pick it up from the post office, so it was sent back to me. At this point I am freaking out.

I got another photobooth vendor, and paid a pretty penny for it too. I also never got my deposit back because to this day I have never heard from the original guy and the email he had used is now deleted. At the end of the day though, I figured that if that was the worst thing that happened we were still in good shape, and under budget.

Just make sure you look over your original contract to make sure this DJ can’t come back and demand to keep your deposit and/or demand you pay the remaining balance before the wedding. Some contracts say you can only get your deposit back if you cancel X amount of days before the wedding, even though you obviously have good reason to cancel. I was nervous the original photobooth company would come after me right before the wedding and say-we’re coming, you owe us your balance-but they didn’t. So just double check your contract, but definitely start looking for a new DJ.

Post # 5
Member
227 posts
Helper bee
  • Wedding: August 2015

If you know where his place of business is, I would drop by on my lunch hour but that’s just me.  I’d sit at the office. LOL. You might have ticked him off with the post on his FB page. Keep calling.  Look over your contract.

Post # 6
Member
1634 posts
Bumble bee

 

soupydoopy:  I totally understand not wanting that bridge anymore, BUT what if you CANT find a new DJ? He might be great, just super busy with crazy wedding season… who knows! But if you know you have another DJ who will be available, then you can absolutely burn that bridge. i just wouldnt do it without having a back-up plan first.

Post # 8
Member
1503 posts
Bumble bee
  • Wedding: June 2014

Keep us posted. Hopefully he’s being truthful about the break-in.

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