Post # 1
So the 2nd vendor to act like she doesn’t know her job is *drumroll* my day-of coordinator.
I’m having a DW. I had a US-based planner who took care of requesting quotes, establishing contracts, market research, hotel room block and that kinda stuff. My contract with her is about to wrap up, so I also enlisted an island-based DOC to be on-hand at the rehearsal, ceremony and reception. I also need her to book beauty appointments, arrange ground transportation, that kinda stuff. I used to be an event planner, so I’m very on-top of my expectations and I’m sure I communicated them clearly.
My reception is on a boat and the cocktail hour is at the marina. My DOC and I had a teleconference the other day and she seemed genuinely shocked that I expected her to be on-hand the entire wedding day. She said “oh, I didn’t know you wanted me on the boat the whole time!” Uhhh ma’am, on what planet does the DOC not attend the reception? Everytime I mentioned something I needed her to do (such as do a walk-through of the ceremony space), she would do a little pause and say “oh, you want me to do that too?” I’m confused about what she expected her fee to cover. I’m also concerned because were I not already an expert, I would expect her to be educating ME on my destination wedding needs. For example, my ceremony is in one place, my reception is in another. Obviously, I need a shuttle. If I didn’t say anything, was she just not going to mention it? It’s too late for me to really find somebody else, so I just need to mold her into the DOC that I need her to be. But honestly, I’m tired of having to be a freaking vendor-coach. Just do your job!
Ladies, what did YOU expect of your DOC and what kinds of actual hands-on service did they provide?
Post # 3
I expect my DOC to be there the entire time. Issues come up and I feel like they should be there to address them.
That being said, I feel like my DOC doesn’t know what she is doing half of the time. I mention something to her and she looks at me with a dumbfounded expression. Its super annoying. One of my best friends is a wedding designer so she has been helping me out a lot. She called the DOC one day to get some details about the venue space and the DOC could not answer even one of her questions! While I do want her there for the entirety of the reception, I wonder if it will really even make a difference with the way she is.
Post # 4
bump for the evening crew. Anybody have DOC stories to share with me?
Post # 5
Is the person an American working on the island where you’re getting married, or a native of the country? This could just be good old-fashioned cultural differences.
Post # 6
@Overjoyed: So sorry to hear your DOC isn’t really doing her job/doesn’t really understand her role. I can’t imagine what she does when she works with other brides who aren’t familiar with all the details that need to be arranged. Is she really new to the business?
My DOC has been awesome so far. We’ve had 3 in-person meetings, the first one was ~1 hr, and the second two were planning meetings and each were just over 3 hours. She has literally asked me about EVERY detail you can imagine (and I thought I knew what I was doing before meeting with her!) She even asked about all the family dynamics in case anything needs to be addressed on the day-of. She also made up a 5 page itinerary for our wedding day, and it clearly outlines what everyone’s responsibilities are etc. I had no idea she was going to do that for us, so it was awesome! On the day-of she’s helping with setting out some of our decor pieces, the menu cards and place cards and a few other things at the venue. She also has a detailed list of everything else every other vendor is responsible for, so if someone doesn’t show up or bring what they are supposed to, she will be able to take care of it. She will be at our rehearsal, and on the day-of, we will have her for for 12-14 hrs (including the time she spends going to the venue/checking on decor etc.) and she leaves at the reception after everything is done (cake cutting, bouquet and garter toss etc) and its just party time. She also said I can email her in the meantime any time an issue or question has come up, and I have done so a ton of times (about everything! even family issues) and she’s been so helpful and given great advice. She’s also so familiar with our wedding and all the family dynamics because of everything she’s asked at our meetings, so she can give really specific and really helpful suggestions.
Post # 7
Quick stupid question: What exactly is a DOC?
Post # 8
@alaha: Day of Co-ordinator (I think!)
Post # 9
- Wedding: September 2013 - Creek club at ion, SC
@alaha: Day of Coordinator