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Don't worry about the hem - for dresses like this, the extra length is taken up at the waist or bust, leaving them hem untouched. It's an easy fix, and even if they do charge you, it shouldn't be overly expensive.
There's no seam at the waist or the bust.
I think that the people at the bridal salons add length when they measure for hollow to hem dresses. I am only four inches shorter than my FH, and at the time I ordered my dress (also hollow to hem) I planned to wear flats or a kitten heel. When I went for the first fitting I took about five pair of shoes at various heights. The ones that worked were 3.5" high, not the flats I had told them I would be wearing. Hopefully the salon will be able (and willing) to help you out at no cost to you.
First take a deep breath , everything will work out. I entirely understand your frustration , and I'm sure the manager will as well. Good luck and please keep up updated!
I know exactly how you feel. I had a dress that was difficult like that to alter. I would really push for them to fix this problem at NO CHARGE to you...it's not your fault...especially since you paid the extra money already to avoid this problem, so now the extra cost needs to fall on them and if it was the manufacturer's fault then they can ask them for a reimbursement.
Stick to your guns! You wore the correct shoes, they need to make it right at no charge to you, with an apology! This is why you ordered it custom and waited 5 months!
They have to cover the charges for hemming it (the other alterations will probably still be at your cost). Can you ask to see the original order they submitted? This would help clarify where the mistake was made. But its ridiculous that you would custom order a length and not get it. You've already paid to have the dress be a specific length! You shouldn't have to pay for that again...bridal salons love to act like nothing is in their control b/c it's all on the designer's factory, but you entered into the transaction with the salon, and they are the ones who should rectify it.
But I do think that you'll have to get an agreement from the store owners, not the salesperson helping you. It's very frustrating (and imho unprofessional) that you should have to wait a week for this information. I feel like bridal salons are worse about this kind of customer service b/c they know that you're only a one time customer. But if they end up not working this out agreeably, I would use the power of the internet to let people know how they have treated you.
Can you post a photo of the dress?
101_0198.jpg (1826.5 KB, 60 downloads) 2 years old cosmos_daisy_pillar_pen.jpg (1725.3 KB, 52 downloads) 2 years old You must log in to post.
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I got a call that my dress came in last week. I made an appointment to try it on today. I brought the same shoes that I wore 5 months ago when I ordered my gown.