My Dress, My Precioussss…. Arrived damaged?!

posted 3 years ago in Dress
Post # 3
1468 posts
Bumble bee
  • Wedding: November 2012

@Avalein:  I would definitely call the wonderful young lady to ask if she noticed the damage. Ask her about the company and how prompt they were with preserving the dress etc. You will be okay. Deep breaths and stay calm it will all work out okay. It will be all the sweeter when you get to try your dress on because it will be perfect!

Post # 4
2871 posts
Sugar bee
  • Wedding: October 2012

Hang in there. I hope you get it fixed!  Maybe you could just go to a local seamstress instead of sending it off without knowing what will happen?

Post # 6
10834 posts
Sugar Beekeeper
  • Wedding: June 2011

@Avalein: I don’t understand why they said not to take it fully out of the box, as you said, I think you need to assess the whole dress, just in case. Hope it gets sorted, sorry for your disappointment.

Post # 7
1917 posts
Buzzing bee
  • Wedding: May 2015

Oh no! Hope the fix it for you!

I bought a $500 2013 Jovani Couture gown on ebay for $100 for a military ball, it said new never worn, perfect shape, no alterations. I even e-mailed the girl and asked if all the jewels were intact (it had large colored beading on the bodice), she assured me all jewels were intact, when I got the package I was a little dissapointed that it came in just a plastic shipping bag type of thing instead of a box. No garment bag or anything either, just rolled up and taped inside the bag… I had about 6 of the large jewels just hanging by a thread each and I was so mortified… Thankfully they all made it with during shipping and I sewed them back on, but holy cow. The jewels may have been intact when she had it, but her careless shipping caused the damage… I messaged her and told her that.. as well as gave a couple tips on safer dress packaging. It’s definitely not a fun experience when you so look forward to recieving your beautiful dress you’ve been looking forward to!

Post # 10
525 posts
Busy bee
  • Wedding: October 2014

@Avalein:  I would personally feel more comfortable having a local seamstress handlie it, even if it did cost a little bit extra. You could probably have some additional alterations made for little to no extra cost of doing these repairs. 

I wouldn’t feel comfortable mailing out my dress and hoping to get it back the way I want it. I’d be too nervous that it’d be lost in the mail or there would be a miscommunication about what needed to be fixed, at least in person you can physically point out the problems and see it before you take it back home again.

I don’t blame the previous owner for not responding, she is probably worried you are going to demand your money back for something she wasn’t aware of. 

Post # 11
3573 posts
Sugar bee
  • Wedding: March 2011

@Avalein:  I’d just go local from here on out.  Find a seamstress who does mainly wedding dress alterations.  Sounds like minor repairs really, but I’d want to limit the unknowns at this point.  

Post # 13
141 posts
Blushing bee

@Avalein:  You mentioned a 100 year garuntee… will having it altered at a different seamstress than the company who sent it to you void the garuntee? I agree that a local person would make me feel more comfortable and in control, but if you plan on keeping the dress or are worried about it getting further deminished, maybe check if the garuntee will be voided. 

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