- 8 years ago
- Wedding: September 2010
This will be long, but I’d really appreciate some opinions!
I’ve had a somewhat challenging time dealing with my bridal shop. My first visit was great – the consultant was fantastic, I tried on a TON of dresses, but none of them were quite It. I decided to go back a few weeks later during a trunk show, to see if I’d have better luck. During that visit, I started out working with the same consultant, and it felt like we were getting closer and closer. She left to get another dress, with me in my underwear, hanging out in the fitting room with a friend of mine. And she never returned.
Thirty to forty-five minutes later, consultant #2 finally came into the room to inform us that consultant #1 had a family emergency and had to leave, so we’d finish the appointment with consultant #2, which basically meant that we’d be starting from scratch. Plus, consultant #2 either didn’t speak English or simply refused to listen, as my requirements were (1) no dropped waist, (2) asymmetrical detailing, and (3) not so heavy that I’d be a sweaty mess after dancing. Literally every single dress she brought failed to meet at least one of those criteria.
Finally, the friend I brought went out and pulled a dress. It wasn’t *fantastic*, but it met all of my criteria and was good enough. At that point, I was so disenchanted with the entire process that I just wanted to be done. So, I ordered the dress and went home feeling defeated.
Three months later, they called to say my dress was in. I drove all the way out to the store (1.5-2 hours round-trip) and tried on a dress that was so small, they couldn’t zip it up past the bottom of my ribcage. After they tactlessly accused me of gaining weight, I requested that the manager come in a re-measure me. None of my measurements had changed. According to the manufacturer’s size chart, they should have ordered a 10 and they ordered an 8. So, they told me that they’d return the 8 and get a 10.
Two months later, they called to say my dress was in. Again, I drove all the way out there and tried on a dress that was so big, I could pull it down past my boobs with it fully zipped. They had ordered a 12, which boggled my mind as the sample dress I tried on during the previous two visits was a 12 and it was huge on me.
They said they’d contact the manufacturer and call me. After failing to do so, I finally managed to reach someone, who said the earliest they could have my dress was 2.5 weeks before my wedding, and they offered to alter the 12 for free. Now, I’ve heard bad things about their alterations department and have a local seamstress I want to use, so even though it would be “free”, it wasn’t what I wanted and would have necessitated even more trips waaaaaaaaay out to their store.
Yesterday, I had to contact them yet again, as they apparently do not believe in calling their customers when they say the will. Now, they claim that they’ll be able to have my dress in a size 10 by mid-June. I’ll believe it when I see it.
I’m just wondering – is it appropriate of me to expect some sort of discount on the dress, given that I’ve now spent HOURS unnecessarily driving back and forth to their store, and the process of trying on my dress has actually started to fill me with dread? They’ve basically wrecked the whole dress shopping experience for me, but I’m not sure if the whole “We’ll get it by mid-June” thing is supposed to make up for the mistakes they’ve made.