My e-ring upgrade (pic heavy – and an Etsy dispute!)

posted 3 years ago in Rings
Post # 2
Member
108 posts
Blushing bee
  • Wedding: June 2014

I think your request to the etsy dealer is perfectly reasonable. They should have given you what they’d advertised, period.

Post # 3
Member
3420 posts
Sugar bee
  • Wedding: July 2015

good for your for being persistant!! Do NOT let the seller get away with this!! It is a beautiful ring tho!

Post # 4
Member
1136 posts
Bumble bee
  • Wedding: March 2015

208bride:  I’m not sure what the laws are in your area but where I am, an advertiser cannot promote one thing and sell another (unless it was a legitimate mistake in the advertisement) otherwise its bait advertising. I totally agree with you for not just letting it slide! I hope you’re able to have the issue rectified, keep us updated!

Post # 5
Member
1622 posts
Bumble bee
  • Wedding: October 2014 - Cape May

Nice reset! Problems aside I think that’s a great setting and looks fantastic on your finger. Now on to the real issues at hand. Those dark inclusions are easy to spot even just on quick camera shot. SI means eye clean and my SI2 stone is very clean and shows nothing but sparkle when I inspect it. 

      The seller should either refund you the money to properly replace the stones, or simply refund the entire purchase. Is that an option? I would offer those two solutions to the seller and see if he/she makes a choice. Don’t let this go. maybe you could stop by the jeweler again to look through their loupe to give the stones a more in depth look? Just to see if there’s anything else your not seeing. Or ask the jeweler for his opinion On the stones just on a quick look. Bottom line, you paid for something that didn’t meet expectations and clearly you were mislead on the quality. Write a strongly worded email to the seller offering the retribution you are willing to accept. Follow through with it. If you need any help I don’t mind. And good luck with it.

Post # 9
Member
11379 posts
Sugar Beekeeper
  • Wedding: April 2012

i hope this gets resolved for you.  it is a lovely new setting btw.

Post # 12
Member
2486 posts
Buzzing bee
  • Wedding: April 2016

Up go girl!!! those are huge inclusions! keep us updated! 

Post # 13
Member
4411 posts
Honey bee
  • Wedding: December 2010

I’m an etsy seller, and I think it is horrible that he’s only offered you $20. That is ridiculous to say the least. I would be embarrassed to offer so little back to a customer, especially given the obvious proof that the diamonds are not SI quality as stated. But then again, I would never sell my customers something that was lower quality than stated. 

Good luck with your dispute.  I hope you win.

It is a beautiful setting. What a shame the seller is so unethical. 

Post # 14
Member
4411 posts
Honey bee
  • Wedding: December 2010

Oh, and FWIW, if I had sold you the ring and you were dissatisfied with the stones in it, I would send you two replacement stones for free, along with a return shipping label to return the other two stones. Granted, there is the chance that you might not return them, but to ensure a happy customer, I’d be willing to take the chance.

But my guess is, if he’s only willing to refund $20 you can bet he knows the quality of the stones aren’t worth that much. 

Post # 15
Member
905 posts
Busy bee
  • Wedding: October 2014

I know you can’t really say but is this by chance lotg??

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