- 3 years ago
- Wedding: June 2015
I wanted to share my Etsy experience with you Bees! Half to tell the story and half to encourage anyone else who runs into difficulties to ask ask ASK!! You never know!
FI and I went ring shopping about a month back. We went into a couple stores and focus nothig that struck our fancy. I suppose we just are not modern classy people, oh well! So we started to check the internet. I was starting to think I wanted something vintage but our small city doesn’t have many options so the interne it was!
I discovered Etsy for the first time a couple days later and I was hooked! So much interesting stuff, and unique!
Then we found our ‘one’. It is perfectly us, and perfectly priced too!
We put in on reserve, thought about it and then went for it. The wonderful Etsy dealer had it out the same day we ordered it and we got it like a week later! Well he got it, it hid for about a month 😉
The original description we bought the ring from said it was a size 6 and could be sized. It also said the band was in good shape.
So when FI presented me with the ring, I was blown away. It’s not big or expensive but I absolutely LOVE the thing! And it (almost) fits. I can get it on and I wear it, but I’d like it up half a size, maybe 1. So I can wear it when my hands are swollen haha.
I noticed when I put it on that the back is very thin. It is preloved and whoever loved it had a band on either side for a lot of years that wore the band right down to a flat sharp edge facing my finger. Not exactly comfortable, but I just figure when they size it they can fix it right?
Wrong. I went to four jewellers yesterday and they all said the same thing. They cannot size it at all and they need to reshank it completely to make the band a reasonable thickness.
I got quotes from $150-250. Now I should mention, we paid $295 for the ring itself.. We were banking on $50 or so bucks to size it but had NO idea the extent to which we would have to have it repaired.. The ad did not imply at ALL how worn down it was and the pictures are so zoomed in for detail that there’s no way to tell (2d can be deceptive!)
So I sent the dealer a message yesterday, explaining what I discovered when I went to size the ring. I told her how much I love the thing and how sad I was to discover that they had to reshank it. I understand it’s buyer beware on the internet and I said as much but I explained that I figure if they can’t do anything, they ought to at least know how frustrating it is to buy a ring that can’t actually be sized!
She (promptly as usual) replied saying she away sure what I mean by flat and sharp and that their assessment was that the band was sturdy and substantial. She explained that jewellers cut the shank and add gold to size the ring and she thought they would be able to get it sized no problem. She also apologized I was having difficulty and assuredme that they woulddo everything to help.
So I replied saying that I didn’t mean I be rude but ok matter what cones of this, the band is by no means sturdy or substantial. Even my untrained totay jewellery clueless self can tell that much. I assured her I know NOTHING about goldsmith if but FOUR goldsmiths told me to my face that they could not in any way size or fix it without giving it a new shank so I kind of have to believe them.. Its not like I can fix the thing myself! I attached a picture of the ring laying flat between two other rings (which are also preloved) to show her what I meant.
Like an hour (holy fast!!) later, she replies back, tells me she sees what I mean now and she’s really sorry they didn’t notice the extent of it, or realize the difficulties it would cause.
She offered me four choices, either they’ll refund me $50 towards the reshanking, take the ring back and size it for the $50 fee (which would be what I originally planned to pay but I’d have to pay two way shipping this way) let me send the ring back and pick another one off the shop page or send it back for a full refund.
Ilove love the ring, so I think I’m going to accept the $50 refund. The place that gave me the $150 quote said they would give me trade in value on the old gold I have and I think that plus the $50 refund will get us around the original mark we originally planned to pay to size it, without sending it away
I just wanted to share because the dealer was so great!! It’s been WAY past their refund point and they are just being so very good about this! I honesty thought we were just goin to have to suck it up and pay for it ourselves!
So if you’re ever not quite happy or something isnt quite right, never be afraid to ask and pry and push! Prove your case and get what you deserve! It works 😉