My Etsy Invitation's Still haven't Arrived, Should I file a report?

posted 3 years ago in Paper
Post # 2
954 posts
Busy bee
  • Wedding: August 2014

Meant2Bee:  I would wait a few more days before filing the report. She is only a few days late yet. Though it is concering that she isn’t replying to you. Still, wait 2 or 3 more days and see what happens. If she really did have a death in the family, then she might be a bit mind boggled.

Post # 3
900 posts
Busy bee
  • Wedding: February 2014


Meant2Bee:  You should wait longer to file a dispute (another 1 week.)  But I would leave her horrendous feedback about her terrible communication.  Death in the family or not – that’s over, she explained herself and then she continued to have poor communication.


Post # 4
1689 posts
Bumble bee
  • Wedding: May 2014


Meant2Bee:  Under your account on Etsy, it should list the purchases you’re made and if they’re been shipped, the shipping information that can be used to track it.  With the bad weather country-wide, I’ve noticed a lot of my shipments have been delayed through no fault of the seller.

If there is no information available and she can’t be reached via email, I’d definitely file a report.  It’s been a week since she promised to ship the invites.  Yes, life happens, but she should have contacted you with a new timeline rather than wait for your email. 

Post # 5
743 posts
Busy bee
  • Wedding: October 2014 - Our Backyard/Steakhouse

FleeSircus:  +1 agreed

I’d wait a bit longer before filing a report, but her communication skills leave something to be desired.  Death in the family or not, she is running a business where people are relying on her.

Post # 6
2657 posts
Sugar bee

It sounds like some things are out of her control (death in the family, ordering new envelopes, etc.), but the lack of responsiveness has no excuse.  I would personally send another message asking for an update, but I would mention something alone the lines of “because my invitations need to be in the mail immediately, i may need to file a dispute and find another vendor if i do not receive an update by tomorrow”.  If that doesn’t light a fire under them to respond, nothing will…and that would be the point to file a dispute.

Post # 7
8680 posts
Bumble Beekeeper
  • Wedding: October 2014

I would also wait a few days, I’ve learned sometimes with etsy purchases, they take longer than what is listed on their ad. I purchased wooden hearts that were engraved with our names & wedding date for our save the dates. They were supposed to take a week to make and be in the mail, 3 weeks later I still haven’t been told they’d been shipped. I contacted the store but never heard back. I ended up getting them at about the 6 week mark.

Post # 10
668 posts
Busy bee
  • Wedding: November 2014

FleeSircus:  I agree.

It also might be worth it to see if you can find something you like on Minted, Wedding Paper Divas, or Vista Print. It is unlikely that the invitation will be as unique, but you’ll definitely get them quickly and on time.

Post # 9
1689 posts
Bumble bee
  • Wedding: May 2014


Meant2Bee:  Under “Shipped,” there should be a button, “Track Package.”  That should come up with a tracking number from the post office.  Etsy is usually a little delayed in their tracking, but if you click on the blue tracking number, it will take you the the US Post Office site and give you up-to-date tracking on where it is.

It’s likely that she marked them as shipped yesterday (at least you know she’s aware of the issue).  But if a tracking number doesn’t show up, you should file a complaint in a few days.

Post # 12
4750 posts
Honey bee
  • Wedding: September 2012

Meant2Bee:  I agree with others, there is no excuse for poor communication. I had the same problem recently when I ordered a dress hanger as a gift. I’d email and never hear back, then it just showed up in the mail. Pissed me off because I was going out of town and planned to take the hanger as a gift.

Here’s the thing about Etsy that I think some people need to remember – most of the time these are not professional business people. Etsy was started essentially for crafters wanting to sell their wares to a larger audiance. So yes, while some professionals have started using Etsy as an extension of their full-time business to sell stuff…there are still a good majority of people on there who are running their Etsy as a little side job. It doesn’t mean they aren’t talented at what they do – but they’re also not business people.

I get that it’s irritating, I would be irritated too….but sometimes it’s the nature of what you get when dealing with stuff like that. I sort of compare it to when I see people complaining about the outcome of their Jasmine dresses and such or bad communication – well yeah, you’re dealing with a Chinese knock off company…of course you’re not going to get the same quality and customer service if you were dealing with brick and morter bridal salon. Or when people complain that they don’t get their photos back fast enough from a part-time SAHM photographer. Well yeah, because she’s not running it as a business, it’s a hobby that makes her side money. KWIM?

I would send her one last message today just saying “I have not recieved xyz that was promised by xxx. If I do not hear from you today I will be filing a dispute with Etsy as I need to recieve and mail my invitations by xyz.” Telling her you are going to file a dispute might light some fire under her.

Leave a comment

Sent weekly. You may unsubscribe at any time.

Find Amazing Vendors