My horrible experience with Groupon

posted 2 years ago in The Lounge
Post # 2
Member
1599 posts
Bumble bee
  • Wedding: October 2013

If you don’t get a response in a reasonable amount of time, start tweeting.  It’ll work.

Post # 3
Member
1209 posts
Bumble bee

I wouldn’t have rebooked without a word from them… If they processed the charge again within 24 hours they should have sent an email to confirm since it wouldn’t show up for a couple business days….

They clearly still owe you though!

Post # 4
Member
6273 posts
Bee Keeper
  • Wedding: October 2013

if they charged you twice, call your credit card company to have the second charge removed.

Post # 5
Member
705 posts
Busy bee

how annoying. I buy from them a lot. They usually try to resolve issues but sometimes slow to respond. IF they did that to me I would Be mad. Just charge it back though your bank or credit card. Super easy to fix charges you didnt ok. 

Post # 6
Member
2055 posts
Buzzing bee
  • Wedding: November 2015

I’m sorry but isn’t it more your fault than Groupon’s? You’re the one who didn’t have the funds to cover the purchase, so they wouldn’t have had to try your card again if you would’ve had the money you thought you did. You shouldn’t have gone ahead and booked again without hearing anything from them, you needed to stay ontop of those things yourself.

I’ve purchased from Groupon many times and there was a slight misunderstanding but they made it up for it with a very generous credit AND my money back. 

Post # 7
Member
585 posts
Busy bee

I have purchased with Groupon in the past and when something didn’t work out with a deal I purchased, no matter whos fault it was, they always willingly reimburse. If they give you trouble, go to your bank. Your card should be protected against things like that.

Post # 9
Member
864 posts
Busy bee
  • Wedding: November 2015

Laurenplusalex:  have you called their customer service line and explained the situation? once, i purchased a groupon and instead of waiting for confirmation i just assumed it didn’t go through and bought another one. turns out my phone was just being slow and i was being impatient. i was charged for both, but only needed one.

this was totally my fault, but i called their customer service line and they were SO helpful and they refunded me within like 2 hours (seriously, that fast). 

this is also your fault, not groupon’s. however, i would still call them and explain what happened and ask if there’s a way to fix it. then in the future, just be a little more attentive. 🙂

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