(Closed) My issues with zazzle.com

posted 7 years ago in Paper
Post # 3
Member
2906 posts
Sugar bee
  • Wedding: July 2011

🙁 HUGS! Can you go to a store like office max and just get new envelopes? ($5 for 50) and ask for $$ back from zazzle?

 

so sorry!

 

but also, you still have two weeks, traditionally. 🙂 (6-8 weeks is fine)

Post # 5
Member
10367 posts
Sugar Beekeeper
  • Wedding: September 2010

Just buy new envelopes. Easy fix. If you have a Paper Source, Office Depot, etc, it should be no problem. Small price to pay for your sanity.

Also, Monday is a national holiday – probably isn’t mail, but i’m not 100% on that.

Post # 6
Member
3866 posts
Honey bee
  • Wedding: April 2012

@xshellx2003: From my experience, places like Zazzle do NOT check the orders.  That is up to the buyer.  All they do is print what comes through the system.  If you chose to go the postcard route, they do not come with envelopes.  (dumb question, but… why didn’t you check this when they came in???  It’s probably just me and my paranoia, but I know I would have.)

Zazzle isn’t like a printer or print shop, where you take in what you want or talk with the person and they measure/cut everything perfectly and go over everything.  This is a site where you go to create your OWN stuff and you don’t have someone to proof your files before it being done.  If they did that, the price would be equal to a printer.  

My suggestion would be go out and buy a box of envelopes that work from Staples, Office Max, Wal-Mart, etc.  Unfortunately, being told one thing and then them doing something else is pretty typical.  It’s frustrating and angering, but there isn’t much you can do.  You might be able to get a refund, if you’re lucky.  

Sorry you’ve gotta deal with this so close to your wedding!  

 

 

Post # 8
Member
3866 posts
Honey bee
  • Wedding: April 2012

@xshellx2003: First off, I’m a mother of two kids, working full time, and a bride. I know there are tons of other brides out there who lead a more chaotic life than me or you, and I find “I’m a bride so I have lots to worry about” to be a poor excuse to blame a company for your mistake.  Especially when they don’t mention anywhere that they proof the orders.  Maybe they should have a disclaimer that they DO NOT do this, and it’s possible they do somewhere deep in their recesses.  

There’s plenty of times I’ve kicked myself for not proofing my stuff many times and finding errors after it’s been printed.  But, I don’t blame the printer.  I blame myself.

More than likely, a person isn’t the one who processes it, I’d be surprised that if there is a human involved, that they do more than click “next” on a computer screen.

It’s the same thing as ordering from VistaPrint or OvernightPrints or 123Print.  No one proofs or checks to see if what you’re ordering is the right size or whatever.  It’s just how it’s done because they get so many orders, it would be nearly impossible.

Also, the price is actually really cheap.  IF you do the “create my own”.  Otherwise, it’s the sellers who tell Zazzle what price to sell their items as and, as an artist, I honestly don’t blame them for upping the price to make a profit.  

Getting angry and upset with a company that doesn’t even mention anywhere on their site that they check the orders to see if the sizes are right is, well, ridiculous.  It’s also not going to help the situation (and boy have I been guilty of that plenty of times).  Just go out, grab some envelopes and chalk it up to a lesson learned.  

At least you got them in plenty of time and there weren’t any misspellings on them.  You also have the time to go buy envelopes without having to miss a deadline.  Another fact to be thankful of.

good luck and I’m sure that it will all work out.

Post # 10
Member
3176 posts
Sugar bee
  • Wedding: May 2011

Not trying to be rude here because I know it sucks when something happens you didn’t expect but I ordered custom envelopes from zazzle the same time I ordered another set of cards for a different project. They can’t assume you are going to use the envelopes for the same thing unfortunately. I would just try to be patient and maybe try calling them again to just see if you can get your money back because like noted before mail won’t go out on Monday. It will probably save you time and trouble to go to a paper store, plus you can bring your invite with you and make sure it fits.

Post # 11
Member
170 posts
Blushing bee
  • Wedding: August 2010

I have never had any trouble with zazzle. I, in fact, love zazzle! That sucks about your situation but lesson learned, right? I know how hard it is to keep everything straight during planning and make sure you dot all your Is and cross all your Ts but c’est la vie. Your guests will get them eventually, and most of them would not have returned their RSVPs on time if they went out when you wanted them to!

Post # 13
Member
170 posts
Blushing bee
  • Wedding: August 2010

@xshellx2003: I just saw that you are two months out from your wedding. That is totally fine! We sent ours six weeks before the wedding (and that is when we had intended on sending them). I fyou send them out really early, people are more likely to lose the RSVP cards, etc. As long as people know about the wedding already (which I assume they do) then you are right on schedule.

Post # 14
Member
1399 posts
Bumble bee
  • Wedding: May 2011

I work with zazzle a lot (and their office is right next door to me) and I have had nothing but great service and fast shipping. They do ship at random times, I’ve had my shipment go out on a Sunday night, so she may be right.

Their customer service office is not their  product facility however. So no, they don’t see the order that goes through. Every store is individual to the seller, they don’t know if a product matches or not because they are created in a warehouse nowhere near them. Don’t give up on zazzle, they do really awesome things and if you design it yourself, you can get everything for very cheap.

Post # 15
Member
3866 posts
Honey bee
  • Wedding: April 2012

@arenyth: thank you!!! That’s what I’ve been trying to say and failing horribly at.  

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