Post # 1
I’m beyond frustrated today. After going back and forth about several different topics including:
scheduling of first meeting
a contract with her signature on it (she didn’t want to send it)
scheduling of engagement session (she tried to change it 36 hours before it was scheduled to occur)
receipt of the disc of our photos (the first one she sent was “lost in the mail”, the second one had only half of the pictures visible, the rest were weird thumbnail size we couldn’t enlarge)
requesting the other shots they had taken because there was zero variety in the shots that were released to us
…my photographer just dumped me. She said that she was pulling out of our wedding and that we would receive a full refund within two weeks. It will be two weeks tomorrow and we still haven’t gotten our refurd and now (all of a sudden) she wants me to sign something agreeing that our contract has been cancelled!
Is there anything I can do about this? My FI claims that she doesn’t even need to refund our money technically. Is this true? What is the point of a contract if a vendor can pull out a mere 4 months before your date?
Post # 3
There shouldn’t be anyway she could get out of the contract without refunding you. Tell her that you refuse to sign the cancellation until you get your money back!
Post # 4
if she’s the one breaking the contract and it isn’t due to an act of god or something, she definitely owes you a refund. If it hasn’t arrived by tomorrow, you should call her.
Post # 5
I think that she does need to refund your money if she was the one who dropped you. I think that either party can always pull out of the contract by paying damages (in your case, the damages are getting the money you paid back from her). I’m so sorry that happened to you and I hope you get your money back soon. If not, keep on her because she owes you that money!
Post # 6
What money? Is it the engagement shoot session or is it a deposit for the wedding?
If it’s a wedding deposit, yes, you are entitled to a refund. What does your contract say?
You could always file a complaint with the better business bureau. But you better get looking fora photographer asap
If she is pulling out for personal reasons, she may have somebody who replaces her in times like this.
Just be thankful she’s getting out now
Post # 7
Did you end up signing a contract? What does it say? I would look over it carefully and see what it says. If she has been this sketchy, I would try to get the money back and cancel the contract, rather than try to force her into taking the pictures. Do you have any prospects for other photographers?
Post # 8
I agree with June Bug!! Make sure to read over the fine print of the contract (if there is any) so your prepared for whatever she might throw at you next.. but demand your $$$. So sorry this is happening to you!
Post # 9
Well, the good news is this sounds like a good thing. If she’s been this difficult up to this point, it’s probably best you find another photographer anyway.
If she’s the one who backs out of the contract, yes, she needs to refund you in full. I wouldn’t sign anything from her, though, until you get the refund. I would tell her, “We’re happy to sign a form saying you’re no longer providing services, but not until we get our money back from you.”
Once you receive your refund, start writing reviews of your experience so other future brides don’t hire this person!
I know it’s only four months until your wedding, and this is a big blow and incredibly stressful, but try to stay positive. You will definitely find another photographer who will treat you with respect. April isn’t a SUPER popular month (as opposed to June, July, August, September), so you should be okay.
Post # 10
Ugh I’m so sorry! I’m sure you’ll get your money back! Can the bees help you find a new photographer?
Post # 11
Thanks for all the support everyone. I have just been beyond stressed about this and when I found out last night that she wanted yet another thing from us, I just shot through the roof. My FI thinks we should just sign whatever and do whatever she wants to get our money back, but I am concerned that it will just “get lost in the mail” too.
@ejs4y9- we had already signed the contract (and did eventually received a signed back copy) and paid 50% of the total cost of services
It appears that our contract pretty much says that if they want to back out they can and that we owe them the “market value” of any services rendered up to that point.
@Miss Chapstick- thanks for the kind words. I am definitely planning to write reviews once this is all over with. At this point I am just nervous that I will never see that money again (and now I need it to book another photographer, oh the irony)
We paid the deposit through Paypal. Has anyone ever used their dispute process? I have her e-mail clearly stating that we will be receiving a full refund, so I think it is pretty cut and dry but I’m not sure if we should get Paypal involved.
Post # 12
I would contact her first to see if she is sending a check. If she hasn’t I would consider disputing the charges through paypal.
Post # 13
Does she have an office or anything you can actually go to? If she wants you to sign something, I would go to the office, and demand my check then and there before I sign anything. That way you don’t have to deal with “lost in the mail,” etc. If she doesn’t have an office and you don’t want to go the Paypal dispute route, you can also threaten to report her to the BBB.
Post # 14
Where are you located? Have you found another photographer? I’m sure some bees can make recommendations for a different one within your budget.
Post # 15
And I agree with the others that I would NOT send her that paper until you get the money back.
Post # 16
I am getting married in Atlanta and after this mess, I am pretty much over my whole “I need the best photographer” syndrome. We are now looking for 4 hours of coverage for under $1500. Any recommendations would be much appreciated.