(Closed) My poor ring :(

posted 6 years ago in Rings
Post # 3
2254 posts
Buzzing bee
  • Wedding: October 2012

I’m sorry to hear this. Even if its First World problems, it still sucks. Try to see if you can backtrack the paperwork. Get a print out of the records from the store of purchase. If the paperwork has the specs on it, with a copy of the receipt its enough to get it insured at Jewelers Mutual. From there contact the organization that certified the diamond. They may have a process to reissue the paperwork.

Post # 4
5289 posts
Bee Keeper
  • Wedding: January 2010

If it is a crack, that is more than a “flaw”. If I were you I would have taken that ring right back to the store as it is under warranty, inspection card or not. You definitely should be going in now if the stone is loose! You need to both be a bit more pro-active about this! 

You can even take it to any local bench jeweler to look at it and let you know right away if it is cracked, etc.

If it is already cracked, you cannot get insurance & claim it, that would be fraudulent. But if it under warranty, you need to do what you can to sort this out.

Post # 5
1676 posts
Bumble bee
  • Wedding: June 2011

I’m sorry! This really stinks.

Post # 8
1183 posts
Bumble bee
  • Wedding: April 2012

@RayKay:  This!

They did not sell you a cracked diamond. You need to find the inspection card FOR WHAT?  I would have freaked, gone in, asked them to look at it. Then when they said “Hey, it’s cracked” I would have asked them if they often sell cracked diamonds? There’s a big effing difference between a carbon streak, a feather, an inclusion, AND A CRACK. Especially if it is on the edge. It sounds offhand like you had a thin girdle that got chipped.

Also, does your diamond have the laser number inscribed in the diamond? MINE DOES! And that matches their stinky little card and report. And I can use that number to order a new report! So go in and ask them to give you the number from inside. And if they know it’s under warranty, they should have records of what they sold you.

Sorry but this sounds like some dumb person in the store playing “pass the buck” because they didn’t want to do work, and I feel so bad when they do that crap.

Post # 9
692 posts
Busy bee
  • Wedding: March 2013

Aww, hope this is resolved! Just to add, what they might have meant by a “flaw that’s already there”, is that IF there was a fissure close to the edge of the rock when your Fiance bought it, depending on the specs of the diamond, it automatically makes that diamond more likely to crack in that area. What shape is your diamond?

In any case, hope your warranty covers an issue like that!

Post # 10
1239 posts
Bumble bee
  • Wedding: March 2013

@mrs-j-to-be:  you poor thing, I had similar experience, my Fiance chose a lovely ring (after we have been together for over 14 years) and I had only had it for a few weeks and went over to a friends house to show her my ring and she noticed one of the small diamonds had fallen out.  It was so frustrating as I was having my engagement lunch the next day and had to have my ring with one missing stone.  When I took it into the jeweller they were surprised and said they would order another stone, he went to polish it for me and another diamond fell out?  They said it was because they had made it too small as I have small fingers.  So it was sent away and came back, about 2 months later another stone came out, so that was replaced.  Then just this NYE the next morning I noticed another stone gone, so in total 4 diamonds have fallen out in 18months and been lost.  So I took it back again, they decided to replace the whole ring except the large centre stone, so I didnt have my ring for 4 months.  It is now back brand new but I am so cautious as I always feel like diamonds will be coming out.  Also I am a bit sad its not the same ring my Fiance carried around Europe to propose to me with, well the centre diamond is.  So, anyway, I feel for you, but if the store is not disputing you bought it from them legally dont they need to keep the paperwork also, so as long as you can prove you are that person who bought it dont they have to repair/replace it?

Post # 11
4663 posts
Honey bee
  • Wedding: December 2011

plrsdr update to let us know what happened with the store. i hope they stepped up and took care of you as they should!

Post # 12
4714 posts
Honey bee
  • Wedding: January 1998

@RayKay:  +3

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