(Closed) My professional photographer horror story – advice and thoughts?

posted 5 years ago in Photos/Videos
Post # 3
1189 posts
Bumble bee
  • Wedding: February 2014

I would wait to see the finished product before giving a review.  I’d also wait until you have settled things with her to post a review because you don’t want the backlash of her withholding photos or whatever in retaliation.  As far as it looking bad on your business, just don’t mention your profession.  Don’t make it a focal point.  

After that, I would do a thorough review so that other brides know what they’re getting into.  Personally, even if the photos were awesome, I wouldn’t want to deal with that nonsense.  You need to let people know how she acts at weddings and I would definitely include that she was rude to other vendors.  

Post # 4
1573 posts
Bumble bee
  • Wedding: September 2013

I would say to ensure she doesn’t hold anything back from you, write the reviews after you have received your photos and whatever else from her.

That way, if the pictures are nice, you can still say, she took some nice photos, but was completely unprofessional, and I would not recommend working with her.

Post # 5
3697 posts
Sugar bee

I would do two things:

1) Wait until the photos come back, so that you have a complete sense of how everything turned out and how satisfied (or not) you and your spouse are.

2) When you write your review, make it balanced, not exclusively negative. You did say that she did some things well, right? So, give her credit for that, and then be explicit about the things you didn’t like. A balanced review is more credible than a wholly negative one anyway.

Post # 6
8424 posts
Bumble Beekeeper
  • Wedding: October 2012

@seAprilbride:  If you engagement photos were bad then why did you use her for your wedding? I guess I am confused by that.


As far as leaving reviews,I would most def wait until gettiing your pics back…..As far as her leaving early did she miss your send off or major events at the end? Or did she get all of that stuff? If not yes I would be upset by that……


I do find being focused on that one guest to be a bit odd esp after you told her you had never met him…..but then again wait and see what pics you get back maybe she got other guest equally……really hard to for you to know at this point


As far as how she treated others there really isn’t much you can do about that really…..kind of a shame since most rely on others for creating  a name for their business……she is only hurting herself.


Very sorry you had a horrible experience but I’d personally hold off on any reviews until you see her work then go from there. I personally would be scared to put anything out there until I had my photos in hand.


Good luck and keep us posted!


Post # 7
799 posts
Busy bee
  • Wedding: September 2014

Yes, let it all out. 

Post # 8
9419 posts
Buzzing Beekeeper
  • Wedding: September 2013

I would wait until you have your photos at least.  You should offer a complete review, everything from attitude, timeliness, to the actual photo quality.  Since you’re in the same business I would just try to make the review very fair and try to not sound like you’re just venting or going off on her. 

Was there anything you liked from them?  If the photos are good you should at least say that she took good photos and while those are acceptable or lovely, her attitude and other things are unacceptable.  You said your engagement photos were bad, but not why they were…so I’m not sure if your wedding photos will be good or bad.

I’d just wait until you cool down a bit before writing anything.  You want to come across level-headed and write a balanced review.  I wouldn’t mention your profession.

Post # 9
493 posts
Helper bee
  • Wedding: October 2013

@seAprilbride:  I am so sorry. There are some people in the world who have the money, assets or natural gift to do a half assed job and still produce good results. It’s infuriating and people shouldn’t act that way, they should still maintain respect for their clients. When you are ready to do your review (after seeing the photos) I would include all of those details. Just make sure that you are not speaking emotionally, because that will come across poorly and make it seem like slander. Just state precisely the facts even if the photos end up being incredible (which I really hope!). Because if she is outrageously charging that much then brides deserve to know what can happen.


Post # 10
6327 posts
Bee Keeper
  • Wedding: August 2014

@seAprilbride:  First, I’m really sorry this happened.

Second, I wouldn’t do anything until you’ve received the photos; I would wait and see how they turn out, and go from there. However, I personally would write a review either way; for example, if the photos are great, and she was good before the wedding/during the ceremony etc, she wouldn’t be deserving of 1 or 2 out of 5, but more like, say, 3/5. If your review is balanced, that should show, and people should take it seriously.

Finally, when we chose our photographer it wasn’t just about style for us, but also how we gelled with them; I got a bit of stick on here when I put a poll up, as we’d narrowed it down to 3, and while one was amazing in terms of style, we weren’t sure about his personality. People were saying I should ignore that, that I was being unfair, etc, but for us, it was important. As it turns out, we met up with him, and ended up getting on great, so it isn’t an issue; but, I do think this is important.

I do also agree re some photographers wanting to build up their portfolio. One of the things that initially put me off ours was a comment along the lines of how we’d be good for him; and several photographers on here jumped on that and said we should take it as a compliment, etc. I do get what they were saying; but, we’re a paying customer, and I feel uncomfortable with the idea that a professional, being paid to do a job, might select couples based on their looks/the style of their wedding. In our case, we let this go; but it’s certainly food for thought. Because a lot of photographers have blogs, and because certain shots are all the rage, some may well take photos thinking of them and their portfolio, and NOT the couple and what they want; and for me, that approach is all wrong.

Hopefully your photos will be awesome; and I’m sure they will be, as you know what to look for, and there must have been a reason you chose her in the first place. So, wait and see, and go from there.

Post # 12
143 posts
Blushing bee

I am so sorry to hear this! Definitely write a negative review, but not until after you received all your photos. And also, couldnt you write this review under some alias, not one that reflects your own photography business?

Post # 15
2376 posts
Buzzing bee
  • Wedding: June 2014

I’m so sorry this happened to you!  I agree, you should wait until you get the final pictures back.  If after you see the final pictures you still want to post a review, I would make sure of a few things.  Only review what can be documented.  As in, “I requested that she take photos of all of our guests, and when we received the photographs back, 60% of the photos were of the same person”.  Or “Our contract was for Photographer A and B, instead we had photographer A and C, without any prior notice.  We also had 2 hours of photography taken by an assistant, when we paid for X hours with 2 photographers, not an assistant”. 

If you get emotional on the review, it has less impact.  The more you can show that “The contract specified X, and we received something entirely different”, the more likely someone will pay attention.

Post # 16
2556 posts
Sugar bee
  • Wedding: May 2014

I would wait until after you received your photos to leave a review.  If the photos turn out great, you can mention that in your review, but still highlight the other negatives.  This way you won’t be bashing her actual product, which is less likely to reflect on you. As PP have mentioned, you don’t have to mention that you are a photographer, so unless she brings it up, it should be a non-issue.

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