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That is super rude ... I don't know how you phrased your email to them, but unless you were really rude I don;t think that response was quite appropriate!
That is nuts. I would try to find the management of event organizer and email them ASAP.
Yeah that comes off pretty snarky. Was your email angry? Even if it was, they should be more professional than that. I'd write a review on the company that puts on the show, so no other brides waste their time.
No! I was not an angry email at all. The nastiest thing I said was that I thought that it was a waist of money. I even told them that I understood that it was a alt. date so it wasn't going to have as large a turn out.
FYI this was a showbride.com event
I really don't understand what is rude about the email they sent you. I might be in the minority, or missing something, but if all they did is explain to you how their show works and apologized to you, I don't get what was so rude about it?
I had to agree with madswan, I read it twice to make sure I wasn't missing anything.. I'm not sure what the big deal is. I mean yes, it was a waste of money to not have as many vendors there because of the date change...but their email didn't seem bad??
I agree with madswan too ... if you did tell them their event was a waste of time and money, I don't think "sorry to waste your time" is too rude of a response.
"We are sorry to have wasted 45 minutes of your valuable time" is so rude it's funny. Seriously, I laughed. They were probably pretty stressed out about all the cancellations from vendors, and maybe from getting other emails like yours, and were feeling pretty snarky.
I'm sorry I don't see what's wrong with it either. If you said "Attending your show was a waste of time." I'm not sure what other response they could have given you that would have been "less rude". I have no doubt that they were bitching when they sent you a response & possibly rolled their eyes & were talking smack when they referred to "your valuable time", but if you just accept it for what it is on paper, it doesn't seem particularly rude to me--just a formal-ish response that you feel obligated to give someone.
Totally out of line! I agree!! It doesn't matter how rude YOUR email was to them, they are a business and should be more professional! They should be embarrassed! The customer is always right.
:/ I'd have to agree with moneypenny02. I don't think the response was rude, especially if you said that their show was a waste of time. Additionally, if the cancellation was due to a snow storm, many companies won't even reschedule because it was due to "an act of God." I think it was lucky there was even a show at all.
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What it is it about weddings that brings out the rude in people?
Long story short: I went to a local wedding show on Sunday. It was a make up date because a snow storm caused the cancelation of the orignial date. So I wasn't expecting the same kind of a turn out, and was I right.
There were maybe 20 photographers, a chain tux shop, a single baker, a realtor, YMCA, and a odd both selling girddles. There were no florists, rental companies, DJ's, rental companies, bridal salons, or really much of anything. Since I don't need a photorapher or a tux I spent exactly 15 minutes before I left.
So I was a little miffed and took the time to e-mail the company that put on the show to tell them that if they are going to charge brides for a show, they have to provide something in return. This was their response:
"The venue itself was part of the show. Five dollars enters you in many giveaways and door prizes that exceed that value. Ideas were present that offer not necessarily all the categories. That is why we have more than one show. Some vendors could not make it again from Jan. 31st because of prior obligations. There was a caterer present and a wedding planner. Because of cancellations of previous exhibitors, new businesses were present that did not have a secure booth that exceeded our deadline. We are sorry to have wasted your 45 minutes of your valuable time."