(Closed) My salon ordered the wrong size dress. What do I do now?

posted 6 years ago in Dress
Post # 3
1501 posts
Bumble bee
  • Wedding: September 2011

Is it too big or too small? If it is too big can they alter it? It is there fault so they need to help remedy the situation. I’d say work with them for a couple days on a solution before you go look at other dresses. BUT if they can’t alter it or find a replacement then they should give you your full money back, then I’d spend it somewhere else.

Post # 4
2725 posts
Sugar bee
  • Wedding: November 2011

Obviously you should CUT THEM.

Just kidding. I would wait a couple of days to see if he is able to find the dress in an outlet. If not, I would DEMAND some compensation or resolution. They really need to rectify this for you since this is their fault. BBB letter threats can go a long way. I would also start scouring the internet for your size, just in case.

Post # 5
1330 posts
Bumble bee

OMG. This happened to me for my first wedding, and I didnt leave the store until the owner came up with a solution. We decided that me picking one of their very nice looking gowns off the rack at her cost price and refunding me for my gown would be a great idea.

And so it was done.

Don’t wait! That’s not stress you need before your wedding.

Post # 6
10453 posts
Sugar Beekeeper
  • Wedding: February 2014

@fivemonthsnotice:  This! I’d be livid and demand the same!

Post # 7
205 posts
Helper bee
  • Wedding: March 2013

I would wait a couple of days, then look for another dress or have the bridal salon GIVE you another dress of equal value. If he’s not willing to do that, then you should demand your money back. At the end of the day, you paid for a service that he cannot fulfill. 

Post # 8
274 posts
Helper bee
  • Wedding: May 2013

I would call the better buisness b. if they do not refund your money.

I would also demand they give you another dress of the same value. They should be ashamed of themselves for not fixing the situation right away!

Post # 9
368 posts
Helper bee
  • Wedding: February 2012

I would demand my money back, in full, and go out and start looking for something off the rack. It seems stressful, but I promise there are some really good options out there! I had weeks to find my dress and ended up with one off the rack that was better than anything I could imagine. But I wouldn’t allow that salon, who seriously screwed up, to keep my money! They made a major snafoo. 

Post # 10
2425 posts
Buzzing bee
  • Wedding: May 2012

I agree with PP, is it too big or too small? The salon ordered my dress WAY too big, but it was able to be altered down. We tried to get them to pay for part of the alterations since it had to be taken in SIX INCHES, but they refused. So don’t really have advice on what you should do, but a massively big dress can be taken in and done well.

Post # 11
1833 posts
Buzzing bee

oh my goodness girly that is quite the mistake they made. make sure you stay calm and collected (even though they diserve to be screamed at) I know in working retail people are more often to help when the other persion is a littler bit understanding even when they don’t diserve it.

I wait a few days like they said.If they can’t find the right size for you in a week or two ask for your money back and a hefty discount on a sample or an off the rack dress that they do have.

so frusterating.

Post # 13
1433 posts
Bumble bee
  • Wedding: August 2012 - Historic Lougheed House

Start looking for a backup…. Chruch Street Bridal sometimes has plus size samples, preownedweddingdress…. 

Because I’m having a hard time picturing outlets having a 20, yet alone in YOUR dress.  I’m sorry, but if they do have it I want to know of these outlets because I couldn’t find any 20s no matter where I looked! 

Start looking for a backup and I’m so so so sorry you’re having to deal with this. 

Post # 14
5985 posts
Bee Keeper
  • Wedding: June 2010

I would actually go ahead and call your CC company to dispute. They will send you a form and then if they make it right in the meantime you can just cancel the dispute. It takes a while for a dispute so I would do it now so you are not dealing with it the month of your wedding! You should def win the dispute! Oh and word of mouth of the situation! That is always my “nice threat”. I always say ” I hope you do what is right because I always share my experiences with all my friends and family”. That usually perks them up. You could even throw in that you are very active in a bridal community! that would probably really whip them into shape. Good luck dear! Everything happens for a reason, I know that it will work out for you!!! 😀 Keep your head up dear. Remember, dont stress about things you cannot control!


Post # 15
11273 posts
Sugar Beekeeper
  • Wedding: April 2012

i would start looking for a backup plan now.   it would be wise to check out the other salons in your area to see what they have and if it’s going to be available in your size.  

if i were you, i would ask for my money back now.  even if he gets a dress from an outlet, it is not a new dress so you should not be paying full price.  this is the salon’s fault and they should be fully responsible for fixing the problem.


Post # 16
637 posts
Busy bee
  • Wedding: July 2014

Sorry you had to go thru this.  My worries you going somewhere is that if the next bridal salon don’t have the right size in stock you won’t be able to get the dress before the wedding.


Did he suggest any other solutions?  

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