My sisters photographer screwed up bad :(

posted 3 years ago in Photos/Videos
  • poll: How would you want to be compensated?
    100% refund : (51 votes)
    24 %
    50% refund : (81 votes)
    38 %
    the $300 sounds about right. : (66 votes)
    31 %
    Nothing, nothing can make up for the lost pictures. : (14 votes)
    7 %
  • Post # 3
    Member
    3128 posts
    Sugar bee
    • Wedding: December 2017

    I understand why you are so upset and her behavior is very unprofessional.

    However, I do think $300 for 30 lost pictures if fair compensation. She still should have manned up and told your sister soon (as in immediately).

    I would much rather lose our posed wedding photos vs. our candids. Posed photos can be recreated. Candids can never be recaptured.

    Would the photographer refund $300 and also provide a reshoot, provided all (or even most) of the party is able to make it?

    Post # 4
    Member
    2419 posts
    Buzzing bee
    • Wedding: May 2013

    What’s your sister’s contract say? Is there any provision for a re-shoot?

    I agree with the pp, formal pictures are possible to recreate if necessary although it does sound as if this particular photographer is far from professional. But I’d be inclined to take the $300 for the lost images and get another set of pictures done with a decent photographer.

     

    Post # 6
    Member
    43 posts
    Newbee
    • Wedding: September 2013

    That is really unfortunate, but I think $300 is about reasonable. How much did she pay in total? How many pictures would there have been in total, if these 30 had not been lost? The photographer should refund you the % of cost which is roughtly the same % of lost photos.

     

    Post # 7
    Member
    3128 posts
    Sugar bee
    • Wedding: December 2017

    @Laurenskii:  Oh no! I am so sorry to hear that. That is heartbreaking 🙁

    Post # 8
    Member
    5199 posts
    Bee Keeper
    • Wedding: April 2013

    That’s a pretty big screw up.  Heartbreaking about your grandpa.

    First, I’d check the contract.

    It’s hard to say if $300 sounds right because I don’t know anything else about the price/coverage.

    For this kind of screw up I’d expect a refund in the order of 25-50% of the fee or recovery of the photos within a reasonable timeframe.

    I think that otherwise not delivering the photos on time (assuming that you have a contract in place that outlines a delivery date) is a seperate issue.  With regards to that, she basically needs to get on it and deliver.

     

    Post # 9
    Member
    4395 posts
    Honey bee

    Does the photographer still have the card? Maybe she can do recovery on it.

    Post # 11
    Member
    43 posts
    Newbee
    • Wedding: September 2013

    @Laurenskii:  Wow how unprofessional! Make sure you warn everyone by word of mouth about this “photographer.”

    Post # 14
    Member
    3959 posts
    Honey bee
    • Wedding: June 2014

    If the photographer has the memory card she should be able to recover the images.  And if she sent it to Nikon with the card in it – someone there has it and I would think they could track it down. 

     

    Post # 16
    Member
    3057 posts
    Sugar bee
    • Wedding: May 2010

    @Laurenskii:  What does the contract say? When was your sister supposed to get her images? 3 1/2 months sounds like a VERY long time to wait for an amateur photographer. I assume that because she’s dodging all communication, which a pro would never do.

    I’d be worried something is wrong with the other photos too, not to worry you but something doesn’t sound right here. Do NOT ask for a discount or refund until you have the photos, be nice to the photographer until you get those. Then at least you have something just in case things go bad when asking for a refund.

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