My Venue Coordinator has changed for the THIRD time…

posted 3 years ago in Venue
Post # 2
Member
7281 posts
Busy Beekeeper
  • Wedding: October 2011 - Bed & Breakfast

Unfortunately, this is the risk you took when you chose depend on the venue’s coordinator. Unless your contract explicitly names the individual who will be your coordinator (which it probably does not), the venue has the discretion to change coordinators at any time. If you want guaranteed consistency and experience, you need to hire your own DOC to run the show.

That said, you can always plead your case with the venue and hope they listen. Tell them that you are concerned about the new coordinator’s lack of experience, and see if they will offer up some suggestions to alleviate your concerns. it never hurts to try.

Post # 3
Member
3709 posts
Sugar bee

My daughter’s wedding last year had 4 different ones (initial contact and tour – head of department, after signing contract- assigned to #2 and she left the area, #3 was an interim, and the final gal #4).  We only went over all the details with one of them – the last one, a few months before the wedding. She had lots of notes from the other ones.  She had years of experience, at the particular hotel. It all worked out beautifully. The hotel had an extremely experienced staff – some who had been there for 30+ years, so it all went off like clockwork. The initial contract was something like 9 pages long and had a lot of detail and then we also signed another lengthy list, when we picked out the food and extras, outlining every possible dollar, that we were spending. I got to review it and they re-worked it as many times as I wanted.

We just heard that the venue co-ordinator for my other daughter’s wedding, this year, is leaving the venue, but we get the head of the department this time – she answered my e-mail in record time, so we’re pretty confident things will go well. It will all work out in the end! Good luck!

Post # 5
Member
7281 posts
Busy Beekeeper
  • Wedding: October 2011 - Bed & Breakfast

Meant2Bee:  Oh thank goodness you thought ahead and hired your own DOC! As long as you have confidence in him/her, then I wouldn’t worry about it. Remember, you are paying your DOC to do the worrying (and the glitch fixing) for you! Relax, your DOC has your back and will be there to assure that things run smoothly regardless of the inexperience of your venue coordinator.

Post # 6
Member
655 posts
Busy bee
  • Wedding: September 2014 - SPRING VALLEY COUNTRY CLUB

My venue coordinator has changed, and along with it my PRICE! which my fiance is none too pleased about. Our original lady was a blessing. she was so nice and friendly and she knew and understood our budget. Everything she had planned for our wedding was perfect! Now we have this new woman. She seems nice enough, but still. Every step of the way she’s trying to stick us. The venue even had a price increase, after we made our intial non refundable deposit. We had to make another payment almost 3 months before we were previosuly scheduled. And double what was asked in our contract.

I felt really comfortable with the woman we had orginally, and this new i just don’t like her.

Post # 7
Member
4072 posts
Honey bee
  • Wedding: January 2014

I changed venue coordinators three times as well. Honestly, half the reason I went with the venue was because the original coordinator was amazing! She has glowing reviews everywhere, and she had been there for years. I thought she would stick around.

Then when I went for a big planning meeting a few months later – the first time DH was to even see the venue – I showed up, asked for the coordinator, and was met with awkward stares. She had been forced out of her position (I believe it was because she cut the brides too many deals when the venue was trying to charge more in the upcoming year). I wasn’t even notified!

We met with the new coordinator, who had been the first’s assistant. We liked her well enough, and she was familiar with the wedding. Although she definitely didn’t compare with the first.

Then a month later she left out of the blue. Again I wasn’t notified. It wasn’t until I tried emailing her repeatedly without a response that I called and found out.

So when we landed on our third coordinator, I was hesitant. Actually, I was ticked off. I had no confidence in the lady. By now so much of the wedding had been planned and she wasn’t in on it. Nor had she ever worked in the wedding industry before! She was previously a restaurant manager.

But you know what? It turned out okay. The third coordinator was actually amazing. We got along well, and she made sure my day ran so smoothly. I remember after the rehearsal my dad commented to me, “Now I like this lady!” She was very no-nonsense and made sure things happened as they should. She was also fantastic with honoring everything previous coordinators has promised me, even if it wasn’t official.

So don’t think that it’s all doom and gloom! I know how frustrating it is, and I know that you may not have any trust with this new person, but give the new coordinator a chance, and you may be pleasantly surprised as I was. Plus with a DOC, you should be set.

Post # 8
Member
4072 posts
Honey bee
  • Wedding: January 2014

Also, unless a certain person was promised in the contract, they don’t owe you anything because of the changes. Whatever is inthe contract is all they have promised. Anything else is above and beyond.

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