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Wedding Dress Woes

My wedding dress was destroyed in a fire! (long)

posted 1 year ago in Dress
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    1.
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    Blushing bee
    Mrs.Philosophy    March 26, 2011   Crete, NE

    Well, so here is the story. I searched and searched for the perfect wedding dress for literally months. I am a plus sized bride so my search was not a typical one. Sample sizes are usually a 8, 10, or 12; I, on the other hand am a size 28 and am six feet tall. To search for my dress I went to LITERALLY EVERY SINGLE STORE in Nebraska, Kansas City, and Des Moines. After trying on the Maggie Sottero Hampton dress in Kansas City in a size 24, I decided to go with the Maggie Sottero Ambrosia dress in a size 28 with 5 inches of extra length because they are very similar dresses. When thinking of which store to purchase the dress from, I thought about the location (close to home for all of the trips back and forth with alterations and such) and friendliness (when you're a plus size bride, not every bridal store is kind to you). I settled on a store that I thought had both of these characteristics, so I went in and ordered the $1600.00 dress in August.

    The dress was due to arrive in January, so out of anticipation I started calling in December hoping it arrived early. I recieved a voice mail from the store telling me that there was a problem with my dress on December 28. I call back to discover what turned out to be a HUGE disaster/mess.

    Apparently, the store I ordered from was not a licensed Maggie Sottero retailer, so without my knowledge, they ordered my dress through their friend, Jerry. Jerry then placed the order with a store called Eva's Bridal, who ordered it from the Maggie Sottero manufacturer in China. The dress shipped to Eva's Bridal and in the couple of days that they had the dress before shipping it off to Jerry, the place burned down with my dress. After looking up the story online, I found out that the store waited three weeks to tell me this information.

    They said that there was no way to get my dress here on time for my March 26th wedding date. The earliest they could get my dress here was in the middle of May. At that point I started to ask which Maggie dresses I could have in my size by my date. There was NONE, not one dress in my size! At this point I had been crying for two solid days. It was not like a size 28 girl could just walk in to a store and buy a designer wedding gown in her size. My mom, sister, and I called stores around the country for any dress by any designer that I could get here on time. All of them said it was not possible unless I ordered a dress that was in stock in my size. Out of all of the dresses by all of the designers that I could afford. There were three gowns in my size and they all were discontinued styles that looked like they were saved from the 80's.

    At this point I wished that I just hadn't sent out invitations because I could have changed my date. My fiance was frustrated and told me to just go find a dress already (not understanding the situation). I even went to David's Bridal out of despiration, and I dislike most of their dresses. All of them were way too short and they couldn't order my one with extra length.

    Meanwhile, a store in Denver called me back wondering why I hadn't called Eva's Bridal hotline. They had set up the hotline to help all the brides affected by the fire. So I called the hotline, but they couldn't help me because my order was not under my name and because I didn't have an order number. When I called the original store, they called Jerry to get the number, but he refused to give it to them because he could get in trouble because Maggie Sottero has a very strict policy about licensed retailers selling to non-licensed retailers and he didn't wan't to get in trouble or have his friends store lose their contract with Maggie Sottero. I was insanely pissed!

    Luckily, the store in Denver felt so bad for me that they made me a great offer. They said that Maggie Sottero had a size 24 Sabelle in stock (that I could get in two weeks). To make the deal even sweeter, they offered to sell me the dress at cost so I could get the $1600.00 dress for $869.00. I was soooo worried that the dress wouldn't fit because the difference between a size 24 and 28 is 6 INCHES!

    With this information, I went back to Kansas City  (a 5 hour drive) to try on the Hampton in the size 24. The alterations team assured me that they could let the dress out enough to accomodate my body, suprisingly I had lost weight. At this point I was ready to take the Denver stores gracious offer so I called the original store to get my money back. Insanesly enough, they refused to give me my money back! I called twice to try to reason with the owner over the phone to no avail. Finally, I sent my vivacious mother in to really "talk some sense" in to them. After a very intense conversation/confrontation and a call to an attorney while standing in the store, we walked out with all of our money in cash.

    I placed the order with the Denver store for the Sabelle in a size 24 for the $869.00. It will arrive in two weeks. Hopefully it makes it here in one piece.

    If any of you bees read long enough to finish my dramatic story, PLEASE pray for the safe arrival of my dress.

     

     
    2.
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    Sugar bee
    Mrs Grape    December 10, 2010  

    Holy crap! I hope your dress makes its way to you safely. Keeping my finger crossed!

     
    3.
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    Bumble
    Beekeeper
    KatNYC2011    September 24, 2011   London, UK (american expat)

    Fingers AND toes crossed for your dress's safe arrival! Please keep us posted.

    I'm so glad the place in Denver would work with you and I hope you can eventually get your money back from the other shady place.

     
    4.
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    Sugar bee
    june42011    January 29, 2012   NORTH DAKOTA

    AHHHHHHH!!!!!! That is CRAZY!!! I'm sure this time your dress won't burn up, I mean seriously what are the chances :) I'm glad its working out for you, what a horrible thing to have happen!

     
    5.
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    Honey bee
    Prewitt    June 19, 2011   England

    @Mrs.Philosophy: Aww firstly {{hugs}] i've just read all your story and so sorry and I'll pray for the safe arrival of your dress, which incidentally wont be long as it's nearly 11pm here. The Sabelle is gorgeous though, i'm sure you'll fall in love with her ;) Keep us updated. {{more hugs}}

     
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    Buzzing
    Beekeeper
    UpstateCait    October 7, 2011   Upstate, NY

    Wow, I don't know what I would have done! Thankfully everything *hopefully* worked out in the end but it's crazy that they would give you the run around when none of this was your fault. 

     
    7.
    7,521 posts
    Bumble
    Beekeeper
    Miss Tattoo    September 15, 2012   Pittsburgh, PA

    I was so sad when I read about Eva's fire. :-( I'm glad it seems to be working out for you!

     
    8.
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    Bumble bee
    cincity75    July 23, 2011   michigan

    I think I would sue both of them for the crazy trauma that they put you through.  If anything report them to the BBB and Maggie Sottero.  I hope that the Sabelle works for you.  Its a beautiful dress and kudo's to the salon that helped you in the end.

     
    9.
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    Busy bee
    njm1313    February 19, 2011   Fort Lauderdale, Florida

    wow honey, I am soooo sorry all this happened!!!!  I will definitely pray for a safe arrival.  But, thank goodness for the bee who can help release some of that tension!!!! 

     
    10.
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    Sugar bee
    GreenEyedMoon    January 14, 2012   Dallas

    What an awful story.  I'm glad it all worked out for you finally!

     
    11.
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    Busy bee
    MaiFuture    October 1, 2011   Texas

    I am so sorry you have gone through this and very happy that you were *hopefully* able to come out with an option. Best wishes that the dress works perfectly and is better than the original ;). Also this story makes me very happy I ordered my dress 10 months early and should have it exactly 6 months before my wedding. 

     
    12.
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    1,110 posts
    Bumble bee
    JustlikeHeaven    March 6, 2009  

    Praying. Im sooo sorry for all the stress this has caused you!

     
    13.
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    Sugar bee
    Tswife4ever    May 28, 2011   California

    **hugs** The LAST thing a bride needs is MORE STRESS!!!! I hope that you report the original bridal store to the Better Business Bureau for trying to keep your money and fraudalently selling Maggie Sottero dresses. I would call Maggie Sottero as well. I would even go to the newspaper! HOW DARE THEY!

     
    14.
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    Busy bee
    bridesmomma    June 19, 2010   Northern California

    This is a bride's worst nightmare!!!  I am hoping your Sabelle will be the perfect dress for you!  My daughter also tried on the Hampton, and ordred the Sabelle.  Then Ambrosia came out in the new collection and she had second thoughts about the Sabelle until she saw the Ambrosia in person, and realized she preferred the Sabelle after all.  Good luck, keep us posted !

     
    15.
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    Honey bee
    NDBee    March 10, 2012  

    Good luck with your gown, sending positive thoughts your way! I agree with the PP a few above, I'd call the BBB and report the store you ordered through, 'Jerry', and Eva's, as well as letting Maggie Sottero know. 

     
    16.
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    Buzzing bee
    PinkPinstripes    November 2011   Boston, MA

    OMG

    I hope you have reported the original store for their horrendous business practices. I would hate to see another bride go through what you did. Didn't Eva's bridal wonder what was up with some guy placing dress orders?? He must have done it many times. Eva's must have known what was going on. I would report both stores to Maggie Sottero and the Better Business Bureau.

     
    17.
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    Helper bee
    futureMrs.L    September 25, 2010   Palmdale, CA

    I had read a previous post from another Bride about a "Fire at Eva's" that she suspected was done intentionally by the owner.  I am wondering if it is one in the same? Either way, it is just awful that this happened to you!  I just can't believe the store would treat you that way.  The dress is probably the MOST important thing for a bride (besides the groom, lol) and for them to be in the "dress" business, how dare they!!  Props to your Mom for getting your money back!  Go MOM!!  I hope your dress arrives safely and I am glad that your seamstress said she can let the dress out since dresses tend to run small.  I am a size 10, bought a size 14 dress and still had to have a lil bit let out on the sides so I know it can be done =) 

     
    18.
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    2,364 posts
    Buzzing bee
    HisIrishPrincess    March 23, 2012  

    OMG how horrible.  So glad you got your money back, awesome mom!  What a great store in Denver you should post a review on them WHEN this all works out amazing and in time for your wedding!!! 

     
    19.
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    2,066 posts
    Buzzing bee
    RayRayFurious    May 2013   NJ

    OMG! Best of luck! I hope everything works out for you! Let us know how it goes.

     
    20.
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    1,545 posts
    Bumble bee
    shannon1126    August 21, 2010   Washington, Wedding in Vegas

    o my gosh! you have had quite the ordeal, I am so sorry all this happened to you but thank God for the Denver store. What amazing ppl!! Hope it all works out for you. Best wishes

     
    21.
    1,607 posts
    Bumble bee
    dance    July 23, 2011   Alberta, Canada

    WOW - that is a crazy story!  I am glad things are working out though, and my fingers are crossed that you get your dress in time and that it fits perfectly!

     
    22.
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    129 posts
    Blushing bee
    budgetbride07    May 7, 2011  

    Wow, I am in disbelief. I am sooo glad you were able to find another dress. I very much hope your second dress comes in as expected and that it can be altered to fit you perfectly. Thanks for sharing your story. Wouldn't wish that for anyone!

     
    23.
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    Sugar bee
    linguo42    February 27, 2011   Vancouver, B.C.

    Oh god...what a horrible thing to happen. I'm so glad you managed to find another dress! Mad props to that store in Denver; glad there are some decent people left in the retail world after all.

    As for Jerry and the shady business he deals with, I'm with PPs, report them to the BBB and Maggie and take your story to the press if possible so that he can't pull that kind of crap again on anybody else.

     

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